YISEL JEWELRY — Local services in Austin

The jewelry here is pretty and they have a variety but the customer service is the worse. The first time I came to the store I was excited and ready to buy which I did ended up buying a bracelet and ring. The girl that attended us was cool but the rest of the staff that was there look at you as if they are better than you. You can feel the vibe shift and the stares. I went in today as I was trying to give this place a second chance. I left super disappointed this was even worse than the first. I went in and again the vibe is bad they look at you as if they are better than you. They barely want to help. As one of the girls started to attend us. One of the other girls I believe the manager was trying to call her to the back while assisting us. Seemed like the other employees didn’t even want to try to maybe take over in case the girl was needed. Which comes off a little unprofessional. the girl then went to the back as previously had to told us she was going to try to get us a discount to which we didn’t ask for one but agreed with her as I know she is trying to make the sale. When she came back she was showing us another piece of jewelry to which she then told us the price and the price of the first one was the same amount she originally told us there was no “discount” she then said she would give us a discount for both and gave us a total of the same price as to what originally it would be. There was still no discount. At this point my husband is mad at the fact that she kept “trying” to give us a discount but would never apply it. We never ask for one in the first place but I think that if you are going to say you will do something you must complete with your word. This is a business not somewhere to be playing games at. Since she was “trying” to give us a discount we told her we will give x amount for the piece of jewelry if she could ask the manager to where she stated no she couldn’t ask that her system wouldn't let her. The same girl to which I believe was the manager then approached her like yelling at her for an issue with another customer. At that point the experience was just terrible. As business owners your employees should not be treating customer like that and giving the store a bad reputation. Also you should never judge a person by...

They keep changing price I was told one ring is 320$ including tax and I asked them to give me a discount which the sales agent said she will check . After she came back from inside she said it’s 330$ ( her manager increased price ) plus tax. 345$ ( after her manager came out she quoted 345$)for a 4 grams ring which is almost 18carats rate . They mentioned they don’t sell it by grams , they do it by pieces( a plain ring ). Ridiculous sales agent I have encountered today. I asked her to bring the manager who just raised the price , she came out and started seeing my old purchase history, she said u keep buying once in a while not every week with us. I questioned her are you the only Jewelry shop in Austin? Also why you want to go through my sales history? Her attitude was so wrong and she asked me if u don’t have interest with the ring u can skip buying it . Pathetic sales agents. They were smiling at each other when I was questioning the Manager. AVOID this place . Attitude is wrong and never faced these garbage sales agent in my...

It is the worst Jewelry, Mrs. Yisel is very pedantic, I bought a pair of earrings I told her I was looking for 14k and she gave me 10k, and I bought it with the price of 14k. I am allergic to 10k gold and I returned to ask if I could exchange it or return my money and he did not want to and bringing my receipt. He is a despotic person, the last and first time he visited that place, he will never return.

es la peor Joyeria la señora Yisel es muy pedante compre un par de arete le dije que buscaba de 14k y me dio de 10k , y lo compre con el precio de 14k . soy alergica al oro de 10k y regrese a si me lo podia cambiar o regresar mi dinero y no quiso y llevando mi recibo. Es una persona despota ultima y primera vez que visite ese lugar , jamas regresar

IN RESPONSE TO YOUR RESPONSE!!!!

Yes, it was in the previous JEWELRY STORE AT THE PARKFIELD ADDRESS, WHICH WAS INSIDE THE LAUNDRY STATION. MRS. YISEL ATTENDED ME IN A...