Pizza Hut — Restaurant in Avon Park

I would leave no star if possible. The customer service was terrible so much so I canceled my order. I right after my online order because I did not have the option to change a sauce on line. The lady who picked up asked my name and said she could not find the order gave her my phone number. Before I could finish and say I just placed the online order she was rude (tone and verbiage) on how there was no order. I told her there was no need to be rude as I was trying to help her locate the order but she had hung up on me. I called back and the “manager” was just as bad. She refused to give me any names or who or where I could contact to make a complaint over the customer service as I just spent $32 on pizza. She told me my order was canceled. I asked her how I would be notified she kept saying I just told you. I explained I would like confirmation on the cancellation of the order and asked for her to direct me to who could confirm. She told me ultimately hung up the phone sending me to some sort of answering service. Of this is how “managers” manage customers it’s no wonder why they employees respond to customers in the same fashion. Disgusting. Will never buy from this...

I find it frustrating that I order 1 pizza in addition to a dinner box and the delivery total is over$50. After adding a $5 tip it was basically $60. I live less than a mile from the restaurant. On top of being irritated that Pizza Hut has gotten to be more expensive than it is worth, when my order was delivered my 2 liter was missing and my dipping sauce, as if no one takes any concern whether folks get what they ordered or not. The driver returned with my 2 liter of Pepsi but upon removing it from the bag, about a quarter of the bottle was missing. Does anyone use their eyes or is it simply that Pizza Hut charges premium prices and the customers get what they get? I still didn't get my sauce that I paid extra for. I worked at Pizza Hut when I was a teenager, I know how the procedures used to be. I've always made Pizza Hut my go to when ordering pizza. After this experience, I really don't know if I want to take a chance every time I order. Just blatant disregard for the customer, who earned Pizza Hut a healthy profit and who put$10 in the pocket of the driver for their 5 minute drive. At that rate everyone is making...

Be careful if you get pizza from here they don’t know how to read tickets, ordered a big dinner box and put extra sauce got it home and it had NO SAUCE AT ALL ruined my whole dinner and mood called up last night and the extremely rude big white lady with red hair had an attitude I asked if I could got something for their mess up and me having to drive all the way back to Avon park when I don’t live in the area and she said absolutely not and didn’t even apologize about their mess up and said I could get a $10 credit or bring the food back and they remake WITH ATTITUDE the order cost well over $30 not $10 that was an insult and then as im asking for the owner number she said I am the owner and hung up that right there set me off I went back there and got it remade and she was giving us death stares and not once said sorry they need a secret shopper in their from Pizza Hut headquarters to snoop around this one because their quality control and customer service is horrible I will be making more calls about and I put a dispute in with my bank AVOID...