Starbucks — Restaurant in Bailey's Crossroads

Please allow me to introduce myself as an entrepreneur, and coffee lover. Today, Tuesday June 17, 2025, I visited your location 3544 S Jefferson St, Bailey's Crossroads, VA 22041. I traveled one hour from Maryland and had set up a business meeting at your location. 25 minutes before I arrived at your parking lot, I got a business call which, lasted one hour and 13 minutes. I needed to use the restroom ASAP, and as soon I finished the call, I stepped inside your store. I saw an Ethiopian lady, apparently she is one of the supervisors, cleaning the trash area and I greeted her and say hello how are you, she answered back and then I asked if I needed a password to use the bathroom. She stated that I needed to purchase something before being provided with the code. I gently expressed to her that I needed to use the bathroom and that I was going to buy something right after. She repeated the same thing and walked away. I directed myself to a Hispanic young professional barista, and told him that I needed to use the bathroom and that I was going to buy something right after. He provided me with the code . He treated me with respect and good manners. I showed him a picture of my favorite drink, and stated the way I wanted done. Vt Caramel Ribbon Crunch Frappuccino with almond milk and Extra Caramel Drizzle. He showed tremendous leadership skills and professionalism. I shared with him what had taken place with her colleague, which apparently is one of the supervisors, according to him. He offered his apologies. I paid with a $20 , I told him not to make the drink, and to get the money out the till and to take it as a tip. I also left the rest of the 20 in the tip jar. I told him that her colleague needs to learn how to treat people. She was not professional at all. She should not be representing Starbucks . She judged me based on my appearance, shorts, an orange sweater and a bookbag. Now days, business deals are being done, every hour, in sweatpants , shorts, and sandals. This is the worst experienced I ever had at a Starbucks. There is a Dunkin Donuts 3 minutes away from this location. I walked in, asked for the bathroom code wearing the same cloth and the manager didn't give me a hard time. Thanks so much for the young Hispanic professional barista who treated me with dignity...

I’m not confident that even a capable leader like Brian Niccol can truly turn this company around if the underlying culture at certain locations remains unchanged. At this particular store, there seems to be a fundamental lack of commitment to customer service, starting with a troubling inability, or unwillingness, to get orders right consistently. Ironically, the only consistent experience here is the recurring mistakes, followed by confrontation rather than accountability. What’s most disappointing is not just the errors, but the attitude. When issues are brought up, they’re often met with defensiveness or outright hostility, rather than a simple apology and a professional effort to correct the problem. The level of immaturity and lack of basic service competency among some team members is, frankly, astonishing. Customer experience isn’t just about transactions, it’s about relationships. As someone who chooses to spend discretionary income here five days a week, averaging around $15 per visit, I may not seem like a major account to a part-time employee. But multiply that by enough dissatisfied regulars, and the impact becomes significant. Dismissing or mishandling these relationships is exactly how stores quietly decline, until they, too, become part of the growing list...

Until today I'd easily spend over 100 per week here. Today, I came in to get my mobile order. A short older woman who's an employee is hovering over the pickup area keeping everyone from getting their drinks promptly. I tell her she's hindering my being able to grab my drink she rudely tells me she's working and clearing old orders. My order is up, getting cold, and the whipped cream on my frap is now flat! Yet, she grimmaces, allows me to get my drink, tells me my food isn't ready yet ITS RIGHT THERE IN A BAG!!!! I have a Starbucks by my work if I continue as a customer at all I'll just go there. There's a young man at the Jefferson location, he knows even mobile customers by name. That young man should be the manager.

This review was in regards to the spectacular service Phillip gave his customers. I still avoid this location bc of the mean women in the morning who don't mind mobile orders, they should be ready within minutes of the pick up time...you shouldn't wait for twenty minutes and be late for work. And all the same nasty morning people are still employed, why I go to another location or...