Subway — Restaurant in Bainbridge Township

ordered 06.29.2023 around 11:30, we used coupons 3 subs for $17.99 we ordered online for pick up and the coupon went through. but when picking up the food the manager or owner maybe was first of all EXTREMELY rude to my coworker who was picking up the order. She will not honor the coupon she said we had to pay the full price, we tried to tell her that we will keep that in mind next time but other people were expecting their food on that agreed upon price. It is 100% not our fault that the online order went through with the coupon. so we requested a refund and at first she said she'll refund 1.60 because I got extra cheese, had to tell her to refund the whole amount. So she wasted resources instead of making any money from this. she then started going off about how much she made on this whole order that's honestly not our problem. This is terrible business and a whole department will not come back to this location. she should have honored the coupon and rectified the situation with whoever is running her website. please someone from corporate reach out via email because this behavior is a 100% unacceptable and extremely unprofessional. The way my coworker was treated was unacceptable. fix your site if you don't want to...

Terrible Experience. STRONGLY RECOMMEND trying the next Subway down the road 5 minutes. (See below)

5:45 PM on a Saturday night.

I had a footlong All American Club. My wife had a 6 inch Veggie.

Both sandwiches were made with extremely stale bread. Hard to the touch, dry and crumbly when eaten. Not being overly picky...just a decision to make the sandwiches with old bread instead of tossing it out and giving customers fresh.

Insult to injury: My All American Club was made without the bacon.

The Veggie sub tasted good (fresh veggies), but the lousy bread spoiled the sandwich.

If I had realized all this before driving 15 minutes home and settling-in for dinner, I'd have asked to have the youngster making sandwiches start over.

Instead, I'll avoid this store in the future. There is another Subway 5 minutes away (next to Giant Eagle). I'll take my business there in the future if Subway ever sounds...

We got to this subway 20 mins before closing time. There were two young boys(black & white) still standing behind the food bar. They started smiling as we attempted to open the locked door - we attempted signaling to confirm whether it’s closing time. They smiled and indicated closed. They were so unprofessional.

Mind you we had called to make sure they were still open but our calls went unanswered but since the website indicated closes 9pm we still set out.

Kindly post accurate open and close time if your employees decide to close early- it’s quite...