Hi Sushi — Restaurant in Bakersfield

I hope the owner sees this review! I’m a longtime customer of Hi Sushi. My mom and I go nearly weekly and order the same four items every visit. We always have the same waitress who has gotten to see my baby grow each time which is even more fun. Lately, that waitress hasn’t been around, and service has gotten worse. Today, we had a new server (she had blue colored hair), and this was our worst visit yet. We ordered a sashimi plate, and I wish I took a picture of the butchered fish so you all could see how awful it was. Our salmon pieces had knife cuts in the middle of the fish creating holes. The tuna ranged from paper thin to binder thick. And another fish was the worst of the bunch. It had sinew all over it, knife cuts in the middle or partially through the fish, and instead of being a rectangle shape, it was like a mountain range. It was so jagged, botched, and horrid, we grabbed the waitress to show her. She said the cooks must’ve prepped for the rolls and not sashimi to excuse the awful knife skills. Then she admitted she actually doesn’t know anything about sushi and didn’t know what sashimi was supposed to look like except that it’s normally more “pretty” than that. Because of her lack of knowledge, she had seemingly no idea why my mom and I (huge sushi lovers) would have an issue with this. We sent 2/3 of the sashimi plate back in the pieces in came in, and they still charged us the $24 for the plate. After bringing the check, she said the cooks apologized for the bad cuts and they were just “rushed.” Please, if you’re the owner of Hi Sushi, my mom and I adored your restaurant, and we don’t want to come back if the cooks don’t have pride in what they’re serving or if the staff don’t know about the food. Continue pushing high standards for your sushi or you will lose all...

The only thing better than the sushi and the prices is.....the service! Our waitress was amazing. I wish her the best because people like her will definitely move on to bigger and better things. Hi Sushi, Hannah was extremely helpful and a real people person. She helped us order, made suggestions, served with a pleasant and positive attitude. She represented your restaurant's interest as well as the customers. Coming from a customer service background, that line is difficult to determine and walk. She did a fantastic job. As for the food, it was delicious and plentiful per roll. Only recommendation is for more ginger to match the group size, but we could have easily asked for more. Presentation of the food is not overly exaggerated. Prices are very reasonable. It's small in size but, hopefully they can expand...

If I could give zero stars I would. I am shocked that this has any high reviews at all. To start, the wait staff could care less about customer service. There were multiple people waiting to collect take out orders, tables having to flag them down for a check, and the guys next to me had to ask twice if he could get a menu to place a takeout order. I waited 50 minutes for my order which was short an entire roll when I got home. The food was NOT good. My daughter loves her California rolls and couldn't even eat it. I tried as well and found it inedible. The teriyaki chicken was dry and tough. The bulgogi was bland. Skip this place and try somewhere else....unless you like being disappointed and throwing away a decent...