Popeyes Louisiana Kitchen — Restaurant in Bakersfield

Never had a problem ordering from here until today. I ordered an 8pc chicken tender family meal, and instead of an 8pc I got 2 boxes of cajun fries. 🙃 I called and asked the driver if he can go back and check if they left my chicken tenders there. He said he will when he gets the chance, which I was in no rush. He also suggested I get a refund, so I called Popeyes and asked for that. I told them that I got two boxes of fries instead of tenders, the lady on the phone told me if I was sure because she packed that order, and I said yes. Lol the bag isn’t that big for a box of 8pc tenders to be hiding somewhere in there. She spoke to her manager and her manager said “Make sure she’s checked because we packed that order.” Bro if i’m telling you I have two boxes of fries and no tenders it’s because I have two boxes of fries and no tenders lol. I asked for the refund, the acting manager said, “no.” And If so, that I would have to give my entire meal back. I genuinely just want the tenders lol, y’all can have the second box of fries back. I’m never ordering from here again. The young lady on the phone was kind, she was just repeating what her acting manager had told her. I called Grubhub, and got my refund anyway. If you can’t get it from the restaurant you’re ordering from, try to it get from someone...

First of all, I ordered through Uber Eats and luckily they were able to refund my entire order due to the mistakes made by the employees of this Popeyes.

What I ordered: #1, surf and turf combo with a biscuit, fries, mac and cheese and a large unsweet ice tea and 2 of the hot sauces, #2, chicken tender combo with biscuit, 2 mac and cheese, a frozen mango lemonade, and 2 mardi gras mustards.

After placing the order I received a call from the store informing me they did not have mac and cheese or unsweet tea. I request mashed potatoes to replace the mac and a pink lemonade instead of the tea. They are getting 3 stars for service, because they called to confirm substitutions at the very least.

The order I received was riddled with errors; no biscuits at all, only 1 order of mac and cheese was actually subbed for mashed potatoes which left my personal order entirely sideless, they gave the wrong mustard as a dipping sauce, and now my family has to take time off work due to the distress caused by the poor quality food.

This is the worst Popeyes I've been to. If I could go back in time and not order from here, even though I got a full and complete refund I would not order again. I wish I could take my money back from the store and not...

This location has terrible service... the staff was extremely rude. We pulled up to the drive thru and I said hi can I get a spicy chicken sandwich combo, and the guy over the intercom said in Spanish that he doesn't speak English, which is fine if that's the truth, so my girlfriend who does speak Spanish ordered the combo in Spanish. We pulled around to the window and the same guy who took our order greeted us at the window speaking English fluently to us and speaking over the intercom to the people behind us in fluent English. My gf called him out on it and he said that they were just messing with us... we obviously were not amused and the staff just laugh, no apologies, nothing. We feel that if my girlfriend didn't speak Spanish they would have just let us drive off instead of order. We waited 20 minutes for our food. The staff were extremely disorganized and seemed like they rather mess around instead of actually doing their jobs. My gf was so upset with this experience she called corporate while we were still waiting for our food... DO NOT GO TO THIS LOCATION, we have always a bad experience at the...