Rancho Grande Mex Grill — Restaurant in Bakersfield

Came to Rancho to celebrate Father’s Day. My husband got the buffet as i paid for my own plate. The manager Jose R accused us of both doing the buffet as i simply assisted my husband by carring his plate for a short second while he grabbed his utensils. The menudo was empty the whole time of our dining experience he only got to eat one small bowl and that is the main reason why my husband got the buffet. The server Monica did not bring his mimosas that were included in a good timely mannor. We left before even getting his second glass. We ended up paying and just leaving with the service we experienced very disappointed how they handled that situation. Last time we came to eat at Rancho Jose R was our server and we also experienced very poor service from him.. two times in a row! Will not be going back to Rancho grande after today. Very sad since we love going there as it’s our neighborhood restaurant. Do better Jose R. Monica : it’s not what you said, it’s how you said it. Bad customer...

My visit was unpleasant. The restaurant owner forgot to put my order in because he was so busy attending to people getting alcohol. I waited over 30 minutes to get a refill of Sprite and another 10 minutes after the initial 30 minutes of waiting to tell me that my order was never put in. They tried to make it right by giving me guacamole. During my time waiting, I noticed how the owner and waiters gave preference to white customers. Only once did a waiter come to the table I was sitting at to see if I needed a refill. Oblivious to the waiter, I sat there for over 30 minutes waiting for an order that was never put in. The place was not busy at all to understand the wait and forgetfulness of someone’s order. Some tables were empty to give a picture. I will return to the restaurant with white friends sitting at separate tables to account for how many times a white customer gets attended vs a...

Do NOT waste your money here. The service was absolutely horrible. I pride myself on leaving tips, but from the moment we sat down the service was awful. He brought our kids waters, but us adults did not get our drinks until our food came..he knew what he was doing. I will never leave a tip if I receive awful service & he got a big ole’ goose egg and I explained that it was the worst service I’ve ever received & we love to go out and spoiler our servers for great service.. The blonde hostess was also so put out at the front & acted like she didn’t want to be there. The location and place is so cute, but the VIBES are so weird.. make your employees smile more if you want to run a business. Read the Nextdoor reviews before wasting money on this place it’s awful!!! It is also way more expensive than many other Mexican places...