Dunkin' — Restaurant in Baldwin Park

I ordered a refresher and the drink was ok and the girl that serve was helpful. The one star review is strictly regarding the treatment I received from other Hispanic girl. I wanted to make the point that it is not the black girl. To be clear I was there on 8/9/25 at 7pm. This review is not to complain but I would recommend the owner to give the staff customer service training. I witnessed this staff disrespect a customer. I assumed it was a misunderstanding, then I saw her do the same to another customer while I was sitting there. Then she did it to me as well. Maybe she is having a tough day today but this review is for the owner to train her on being polite and respectful. I believe she does not know how she comes across. If you own this location, you can do what you wish with this review but I would recommended getting in front of this before you continue to give inadequate customer service which will impact negatively to you business. I don’t like review that are not positive but if I do not then I am hurting the...

Update: This place is still BAAAAD!!!!! WOW!!! Currently 4:30 pm and I ordered my drink at 4:16 pm. 15 minutes later, as I write this inside thr store, still nothing!!! See pictures

This place NEEDS improvement! Maybe from corporate or a manager. This place is not clean. Does no one care if the seats and floors are filthy? Do you expect for the customer to clean them for you? Arlyn is the one who helped us and definitely not friendly, I didn't feel welcomed with my daughter by her. I KNOW she's not happy here. On top of all this, there are NO napkins??? "Sorry, we ran out of napkins" this was her answer to another customer while we were here. This is my second time, 5/2 after my first visit and it's still dirty and this employee here Arlyn has not changed. I would have this place cleaned by now and make the staff smile more and be happy and welcoming. **Food/beverage wise, I like it and it's the reason why I came back with my daughter. Aside from wanting to see...

Got two awful tasting drinks and two stale donuts staler than my elderly landlord. He's Still showing them the drinks, LILLYANN being the one who got them for us, we come back to get a refund. ANTONIO says he's going to give us a refund yet when my wife pulls forward, is still arguing with us that only the donuts should be refunded and how in "future reference we bring them in the same day" oh and get this, he's trying to tell my wife that her drink is supposed to taste awful when she's literally had it like idk how many times??? I come in the following day, with my receipt not to mention my wife and I come here all the time I'm not a thief nor do I like to be rude to customer service workers but if I'm still showing my face, receipt, and the drinks I got and you're still trying to argue with me about a refund you said you were going to give me? I'm not gonna just give money away for terrible food...