Dunkin' — Restaurant in Baldwin

It was early Sunday afternoon and we ordered on the app to pick up in the store. There were four employees in the store and we were the only customers. No one greeted us or even made eye contact. They were acting busy and running to the store back, but ignoring us. There were no bags on the pick-up rack so we assumed they were still filling our order. We tried to get their attention, but they still ignored us. Finally, after we had twitched around saying, "excuse me" but being ignored for about ten minutes we managed to attract someone's attention and asked for our food. They said (as if we were idiots and couldn't read the signage) "mobile orders are on the rack." We indicated that there WASN'T ANYTHING on the rack. Someone found the bag with half of our (now cold, hence only a generous 3 stars) order behind the counter and handed it to us, but we had to tell them there should have been donuts too (now who is acting like they can't read the order slip?) We finally got our food after 15 minutes or so of rudeness and inefficiency. We're unlikely to go back to that location and would have left without getting anything if we hadn't already paid for the food. Not at all the usual friendly dunkin experience. Why were four employees so "busy" without customers? Are they using this location for another less than legal purpose? TLDR: no donut is...

I stopped in to buy some Dunkin' cups and was waiting in line behind a girl who wanted a wrap but couldn't think of what she wanted. The line started getting longer. The girl was looking online on her phone trying to figure out what she wanted. The cashier looked uncomfortable because she knew there were people waiting but never said asked the gir to step to the side and look at the menu while she waited on the other customers and never said a word to thoes of us waiting. It got to the point where me and everyone else in line got tired of waiting and everyone in line left. I was next in line but I was the last to leave and the girl still didn't know what she wanted. I had around 50 dollars in cups that I was going to buy but I wasn't going to be treated like that. Your store is right by my house but I won't be back. My wife and I drink Dunkin coffee all the time but we'll go to someone else's...

I never used to order from this store because everything was terrible. It underwent changes with new management and it got better for a while. But it's back to feeling like everything is rushed. I ordered delivery through doordash and got no straw with my Frozen Dunkin' Coffee, no fork for my Loaded Hash Browns (which were too peppery), and my Bottled Drink was missing completly from the order. I ordered the 10 ct MUNCHKINS® Donut Hole Treats and it says assorted flavors. Ok that's fine. It gave 4 or 5 different flavors and one of them was pumpkin. I don't like pumpkin, but I figured my roommate does and if I got any I would give them to him. It came with 7 pumpkin and 3 regular glazed. If you're going to make them assorted and not give us the option to choose, then actually make them assorted. I basically just paid for my roommate to have Donut holes. These places need...