Subway — Restaurant in Basehor

I will never go to this Subway again and I would strongly suggest others did not either. I went in to this subway to grab a sandwich on lunch and I ordered a #10 All-American Club® The American classic. Oven-roasted turkey, Black Forest ham, crisp bacon, and 2x American cheese with lettuce, tomatoes,.. this is important because when I asked not to have the ham put on the sandwich I was told that they can’t not put the ham on the sandwich “company policy” I explained I would pay for the sandwich as normal but please don’t add the ham. The woman manager again told me No, there can’t be any changes to the sandwich and she wasn’t losing her job over me not wanting ham on my sandwich. I clarified once more that I will pay for the sandwich with everything on it and didn’t want to substitute I just didn’t want the ham. She rudely told me that’s not her problem and if I wanted the sandwich it comes with ham and that she had an inventory to maintain. At this point I am beyond frustrated and told her to eat the ham throw it away just don’t put it on my sandwich. She then started putting the bread away and said so I guess you don’t want a sandwich. I was done at this point and about to lose my cool. I should of known better when the man in front of me told them that’s stupid and stormed out. The customers behind me where just as perplexed by this as I was. In the end I had to order the sandwich as a custom make it order all same just minus ham. Cost me almost $20 for a sandwich in which I wanted less on it then the menu item but paid an addition $7 because the woman manager...

🚨 Breaking News: The future is here, and it hates your custom sandwich dreams. 🚨

Imagine this: you’re hungry, you’re in a rush, and Subway greets you with… interactive antisocial kiosks. Yep, no human interaction, no “Oh, you want double pickles but only on the left side of the bread?” Just a screen judging you silently as you try to build your oddly specific masterpiece.

And let’s talk about the soda betrayal. Default size: small. Really, Subway? I’m over here slamming “Diet Coke,” staring at the tuna option just to see if the kiosk actually dares to summon an employee to honor my extra scoop request. Spoiler alert: it didn’t feel confident.

This whole ordeal has me thinking: why stop at “Eat Fresh” when we could pay $2 extra for a real person to take the order? I’ll call it the Express Lane for the Socially Inclined. But no, they’d rather watch me descend into a Diet Coke-fueled rage spiral.

You know what? I’m taking my XL drink needs to the gas station and sandwich down the road to Tongie. Subway, consider this your “former customer” sign-off. Cheers to the human touch—or lack thereof.

BTW, I think you’re paying your employees to make out in the...

I am very frustrated with this store. I have ordered the same sandwich three times and I have yet to get my order as I ordered and more importantly, I am not getting the product I paid money for. As you can see I ordered a veggie sandwich. There is maybe 1/8 of a cup of shredded lettuce and maybe 4-6 pieces of spinach and a total of 4 tomatoes on a foot long sandwich, no oil and vinegar and no cucumbers. I called the restaurant to notify them that the veggie sandwich i received was lacking and their answer was if I wanted to come to the restaurant they would correct the sandwich. That's not happening. I ordered through door dash because I am working. If I could have gone to the store to order I would have done it. In the previous orders they forgot to include products purchased such as drinks, chips etc., so I didn't order a meal just a sandwich and a drink. I would definitely choose a different store when using a meal delivery app as this store does not pay attention to fine detail of their order slips and their customer service is not based on taking ownership, problem solving or correcting their error but instead inconveniencing...