Taco Bell — Restaurant in Basehor

10/04/2024 4:51PM Food was fine, but took way too long!!! No service to be had, no one welcomed us when we came into the store. Our welcome was the "Store Manager" having a screaming match with her "son" who also worked here. Another employee brought us our cups and walked away. Finally our food arrived, we ate, then decided I wanted to talk to the manager and stood at the counter for way too long to be acknowledged. Finally someone came up (AGM) and I asked who the offenders were. She told me she had just got there, and I pointed out who the offenders were. "Store Manager," Tabitha, came up after being flagged down, and her excuse to me for yelling at the other employee was "he's like my son". I informed her, how didn't care, you do not yell at an employee, and I'd be reporting her, and she got a cocky attitude and asked me if I wanted her boss's number. I told her I didn't need her boss to get ahold of corporate. I walked out to the the car and the AGM came out. She was very apologetic, explained how she (Tabitha) is like a mother to all of them. She tried her hardest to talk her up, and pretty much begged me to not report her. I give the AGM big kudos. The AGM went above and beyond her duty. She will go far in life, and I wish her the best. She talked to us for over 5 minutes. I'm sorry girl, but you need a better Store Manager, or you need a promotion, and I will be making that phone call. One way or another I will be heard. Finally the store, cool little building, smelled like sewage. Men's bathroom floor was sticky, toilet was dirty, sink was filthy, and looked like someone urinated on the floor. Women's bathroom looked like it was closed, as it had some red tape across the door (husband thinks it was Halloween decorations). It was hot as hell, the sliding glass door at the drive through was wide open the entire time we were there. Hello flies and bugs. Just gross! The take away here, this location needs a new Store Manager, retraining for all the employees and the AGM needs to have some additional training and...

The only reason they got a 5 for atmosphere is because it is a brand new building. This business is set up to be completely self-service. They will not come up to the counter unless you call for them. For dine in or carryout orders You are required to place your order on a kiosk, with no help available, and can pay by card at the kiosk or cash at the counter. I chose cash payment. After submitting my order I stood there and waited, and waited and waited. No one ever came to the counter to collect and no food. After 2 people got their food that had ordered a while after I did. I called for someone to come to the counter and asked where my food was because I had already waited for more than 15 minutes. I was told that the order had to be paid for before being started but no one ever came to the counter to get money and there is no sign there to tell you that you need to yell to get someone to just take your money. I waited for over 30 minutes to get $35 worth of food. And $35 worth of food was 2 burritos 8 taco's and 2 drinks. An elderly woman had also came in and I helped her place her order. She ended up walking out because she was so discussed with the lack of customer service. She said she would not be back. I as well don't plan on going back but I most definitely plan on writing a letter to the district and regional managers because a coupon for a free taco with my next order doesn't even come close to compensating me for the time I spent there and the lack of customer service. If this place doesn't do something drastically different soon I don't think they will be open very long. This is an older community with a lot of retired and elderly people. We won't stand for no...

Stopped and walked into restaurant. No one came to counter to take my order until I knocked on the counter. Asked, where is the menu and was told we don’t have a menu other than on the kiosk. She ask me to order on the kiosk and I said I prefer not too. She told me I could get the menu by scanning QR code and I said I prefer not to give Taco Bell access to my phone. She took order and she gave me a total and I pulled out my cash and she got a funny look on her face. She told me she didn’t know if there was a cash drawer at the counter station. She gave me change from my $20 but said there was barely enough cash in the drawer to make $5 in change. In addition someone had been sweeping the floor. 3 piles of dirt was on the floor in the lobby and the broom was leaning against the window. I’m sorry but that is the clearest indication in the world of poor and lazy management. They really need to get their act together...