Starbucks — Restaurant in Batavia Township

I visited this Starbucks today on my lunch break. I drive 18 wheelers but I only had the truck, and not the trailer. I parked in the Walmart parking lot behind this Starbucks and walked over to purchase my coffee inside since the truck is too big to fit through the drive thru. Upon entry, I was asked by Emily, in a very LOUD tone, if I had a mobile order because they weren't accepting in-person orders. I said "no." Very loudly, she told me I'd have to download the app and order from there or go through the drive thru. (throughout our entire encounter, Emily was VERY loud, obnoxiously loud, and had a very unprofessional tone. A tone of someone talking AT you, and not TO you.)

I told her that I was in a semi, a big truck, and I can't fit in the drive thru so I came in for this reason. She told me to download the app and order from there. Because I had never ordered from the app, and don't know how to, I asked her "if I were to walk through the drive thru, would you take my order because my truck literally can't fit in the drive thru?" Emily said "no. You'll have to download the app and order from there." (I was never asked if I had the app, which I've had for the longest time.) I told her, "I have the app but I've never ordered on there before. I don't even know how to do it." I stood there, trying to order on the app (something I've NEVER done before), and a map of the USA kept appearing. I told them (the people behind the counter) that I'm trying to order but a map is showing up and that I was just trying to place an order. Once again, Emily said "well, I think the best thing for you to do is download the app and order from there."

I said, "ma'am! I drive a semi, an 18 wheeler and I literally can't fit in the drive thru." At this point, another young lady helped me once I told them that I didn't know what I was doing, and that I'm trying to order but a map keeps appearing. The drink I wanted (the white chocolate mocha) didn't appear on the screen. She told me they were out of it. She offered a drink that was similar, which I'd never tried. She said that if I didn't like it, they could make me something else. (This young lady was actually pleasant to deal with and should run the location.) I said no to the drink. Instead, I asked about the Impossible sandwich, which they were out of as well. I decided to leave at this point. Because Emily had been the only one speaking and directing orders, I asked her if she was the manager. She said no and that the manager was "over there," pointing to the tables near the window. He was LITERALLY sitting feet away from me the ENTIRE time and did nothing, said nothing to help the situation whatsoever. As a manager, this is totally unacceptable and unprofessional. He waved his hand, while still sitting, and asked if I needed something. I said no.

I didn't address my issue with her tone and lack of professionalism because he'd been sitting there the entire time and did nothing to remedy or diffuse the situation; I knew he wouldn't do anything if I spoke with him about the issue with her unprofessional tone and unprofessionalism in general. For Emily to be so unprofessional, repetitive, redundant in repeating, LITERALLY the same thing over and over, and not being helpful is very disappointing. This left a very bad impression on me. I've never been to this Starbucks and I'll never return. I visit Starbucks nearly every day and spend over $10, 90% of the time. I'm very disappointed with Emily's LACK of professional...

I've been going to this location for 6 years now. I used to love this place. I would go twice a day most of the time. The staff was friendly and they would always make my coffee just how I like it. But over the last few months the service has been horrible. Every morning I order delivery through Uber eats. In their app it doesn't give you the same options as the Starbucks app. So I call the store to tell them I'd like extra cream steamed. It rarely comes that way even after I call them and they assure me it will have extra steamed cream. Sometimes they don't even answer the phone for me because they know what I want but if I don't call I most times don't get the steamed cream. I spend alot of money at Starbucks and I am very disappointed with the current customer service. I barely get greeted anymore, they barely answer my calls anymore, and they rarely make my coffee the way I request it. I hate giving bad reviews especially because I love Starbucks but this location has put a bad taste in my mouth...literally. It really sucks because this location is the one closest to me so it's convenient but now I'm not so sure if I'm going to continue...

The Starbucks location in Aurora offers a reliable and comforting experience consistent with the brand's reputation. Situated in a convenient spot, this cafe is a great stop for both locals and commuters looking for quick service and a familiar menu of coffee, teas, and light snacks. The interior is clean and modern, with comfortable seating arrangements that make it a suitable spot for casual meetings or getting some work done.

Staff at this Starbucks are friendly and efficient, often remembering regulars by name and their usual orders, which adds a personal touch to the service. They are quick to serve even during peak hours, minimizing wait times.

Overall, this Starbucks provides a calm, welcoming environment where you can enjoy a well-made coffee and perhaps a pastry or sandwich. It's a solid choice for anyone in Aurora needing a quick coffee fix or a quiet spot to relax...