Cold room, thus cold food and cold coffee. Family style meal served in cheap paper bowls, that I'm sure did not help the food quality, or the looks. I was told they could not/would not microwave my plate of cold food. Very sad salad, a large portion for one, very sad portion for five, brought to the table on a dinner plate without salad tongs. Long wait for food although the restaurant did not appear crowded. No other choices of food for gluten intolerant people, or those with other food issues, left two of our group without food, only drinks. Drain flies on food and in my face the whole time certainly did not help the atmosphere. My sister went to the restroom and no toilet paper, thank God she had some tissue paper in her pocket. My sister and I are not from the area, I drove an hour and a half, she an hour, one way to make it easier on our oldest brother who lives near by. Your menu and ratings looked wonderful, and recommended by other family members, so we thought things would/should have been much better than they where. To add insult to injury, my indigestion was so bad afterwards, lasting till, almost midnight that night. Don't get me wrong, I don't mind spending two to three hundred or more for a good meal and service, and I understand not every thing is going to be perfect, but this so called Thanksgiving meal left nothing to be thankful for. Oh, one thing maybe, the waitress was sweet. P.s. I don't usually do these reviews, but all but my brother thought the meal was awful. Hopefully, improvements will come from...
ย ย ย Read moreVERY POOR SERVICE TODAY!!! We started out with reservation for 7. We were seated and ordered drinks. Ordered our food. After an hour we asked when our food would be out. We were told by the server she would have to check. A few minutes later someone else came out and informed us that we were behind a group of thirty and did not know when they would start our food. We were also told they were short staffed because one person called in with a family emergency. After finding out our food was not started we decided to leave. They told us we didn't owe anything for our drinks. They handled everything from the start very poorly. This is the worst service we have ever had here. They made no effort to apologize or make it right. I have many suggestions on how they could have handled things differently but if they haven't figured it out by now it will not change anything. We have had ok service in the past but they are usually slow. I would avoid this place if your in a hurry or have realistic expectations of getting your food in a timely manner. Today's visit deserves a Negative Star rating but the lowest available option was a 1 star.
On a side note to whoever had the family emergency we hope things are OK and sorry to hear about your misfortune. You however need to be given a HUGE raise as it evident that the place cannot function...
ย ย ย Read moreThe Shift over promised, overbooked and terribly under delivered for this Easter event. We love The Shift for a casual lunch but they were way out of their capabilities. They were desperately understaffed in the kitchen and in the dining room. In the course of 2 hours to complete we saw at least three tables leave in frustration.
We were seated at our reserved time but it took over 40 minutes to have the meal brought to our table. Salads were brought with the entree instead of a 1st course. Basic drinks were provided but refills were never offered. The sides were generous but the proteins were barely enough for 2 people at a sitting of 5. Promised refills never came. Had they, they would have been consumed with cold sides. The tenderloin was overcooked and dry, the ham was more fat than meat.Sides were decent but I expect they hoped you would fill up on those and not the proteins. The strawberry shortcake was only by definition a short cake, a yellow cake severed with a few fresh strawberries not what is normally expected as strawberry shortcake amd the brownie was a sad brown flavorless triangle.
At this point I don't know if we will go back for lunch but I know we will not visit their restaurant for any future events of this type. $28/per person was a rip-off for what...
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