Let me say, I've eaten from here before and it was completely different. This was the first time I sat in. We were the only ones in the restaurant so we were seated immediately. We were sat at the first table in the area. The table next to us hadn't been bussed and it looked like it had been sitting like that for a while. It stayed like that for more than half of our meal.
It was evident that the waitress didn't speak English well so we were speaking slowly and clearly. We ordered 3 different rolls and all of us had the same reaction, that it wasn't the same and tasted better the last time. I didn't even take pictures and I always take pictures of my food! I also ordered steak and chicken hibachi because I was hungry. When she brought it the first time it was just steak. I told her I had ordered steak and chicken but I don't want another plate. I'm just going to finish my sushi. She didn't make eye contact and took it back to the kitchen. When she came out again, I told her I didn't want another plate. She went back in the kitchen. She came back out and did some other things around the restaurant. She went back to the kitchen and came out with another plate. I told her I didn't want it and she said the chef already made it.
I knew based on the way my sushi tasted that I didn't want anything else. So I went and spoke with who I think is the owner or manager, an older lady. I told her what happened and she said the waitress didn't speak English well and that they would have to pay for it because that was their policy. I was very nice and I told her I was sorry for the confusion and she said she would take it off the ticket. She spoke another language to the waitress and she walked away. The waitress came back to the table several times to try to explain that it wasn't her fault and showed me her tips for the day. I couldn't really understand her but it seemed like she was saying it wasn't her fault and she was going to have to pay for it so that would come from her tips for the day. We paid for our checks and she followed us outside and did th whole explanation thing again and pretty much demanded a tip. We gave it to her and left.
It was a mess. I heard that there's a new chef, which explains why the food wasn't the same but I don't think I'll be...
Read moreThe Sunday Buffet is very reasonable. In fact too reasonable. $8.00. This lower price is probably offered 2 hrs after Noon/Lunch in lieu of the Buffet running out and/or not being as fresh.
This makes sense. if you’re on a budget and you’re willing to wait until after the rush. Then have access to the Buffet, which may have fewer choices then, yeah. Go for it. As for me. If I’m dining out, then saving money is not very practical. Stay home and cook if you’re trying to save money. But when I go out for food. I’m looking for an enjoyable, good food quality experience.
The Buffet is probably more expensive but with more variety and fresher entrees around noon. I was a little late. 1:30 pm, therefore a lot of items were either consumed already or slightly old. For instance, the fried rice was, yeah , it was pretty hard in some spots. Fried rice doesn’t keep very long. You have to replace it or put it in the refrigerator.
I ordered Cashew Chicken for take out. Later in the evening, when I reheated it. It was good but a little on the sweet side. The question is. Is this sweeter version the more correct version and I’ve been eating a flawed version all these years? Hmmmm hard to say. Cashew Chicken is one of my favorites. I prefer it to be a little less sweet and a little more nutty flavor.
So the lesson here is Order From The Menu.
The Buffet is fine but even if the Buffet lasts long after lunch, you should get there early. 11:00 am to 12:00 pm
Great staff, very attentive and friendly
There is ( was ) somewhat of a slight odor in the back dining area in the facility. For lack of a better description. It has a dirty socks type smell. Not too strong but it’s there. I’m not criticizing the Restaurant in its Decor, Food or Service. It’s just an observation. Perhaps the staff is Nose Blind? But they should burn incense, shampoo the carpet or replace the curtains in...
Read moreReserved a hibachi table on a Friday evening to celebrate my wife's birthday. Was told to come in for 7:30PM, as there was a large party before us that would not allow the staff to be ready any earlier than that. We arrived at 7:30PM and were told now that it would be 40 minutes until the next chef would be able to serve us.
What the issue is, is that they only have ONE hibachi chef working the hibachi room (that has 8 grill tables) on a Friday night. They could never possibly accommodate more than 2 tables PER EVENING with a single chef, who supposedly must prepare the proteins according to the guests' selections. This is not a proper Japanese grill, despite offering Miso soup, and ginger salad dressing. They are not prepared to serve more than a dozen clients, and it appears the Ginza/Kamado's portion of the restaurant is to sate the local clientele's appetite for trendy raw fish, or something like it. I would not advise potential diners to get their hopes up. Gone are the days of Koto's etc. You cannot expect to enjoy a hibachi grill table experience here.
Having voiced my extreme disappointment at the experience, I will say that the young hostess that served us was very embarrassed and apologetic for the situation. We were provided small spring rolls and edamame as some consolation for the wait, but we still never had a grill chef, as the food was prepared out-of-sight in the kitchen and brought to us at the grill table. No complaints with the food, but the experience of what we were expecting was omitted.
To offer a solution to the problem I've described: fix the management to assure they can count. Large groups of diners = hire more chefs. Otherwise, don't pretend to be a restaurant serving Japanese hibachi grill cuisine. ...
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