Po-Boy Express — Restaurant in Baton Rouge

My husband and I stopped by the Sharp location right at closing last night (05/27/20) Our order was a simple Large Catfish Poboy, with tomatoes on on half and fries. We waited, assuming that we were waiting for fresh fish. We received our order and drove home. Once we got in and settled we realized that we received the wrong order. Instead of receiving the large CATFISH Poboy that we ordered we received a large Poboy with half hamburger and half ham. We immediately tried to contact the restaurant to rectify the issue but no one answered. Being that the restaurant was officially closed we decided to take photos as proof of what we'd received. Needless to say, we had to find an alternative option for dinner.

Fast forward (05/28/20), my husband called and asked for the manager to report the error. The manager asked if he still had the food. My husband said no we threw it out but I do have pictures as proof of the error. The manager said well our POLICY is no refunds or exchanges without the meal. There's nothing that I can do and hung up. I called back and asked for the manager (owner), he told me that he'd spoke with my husband and the policy was the policy. He then asked me what I expected him to do. I explained that whereas, I understand the policies though I was unaware of it at the time, I also understand that there can be exceptions in extenuating circumstances. The fact is we immediately tried to contact them to report and correct the error. After not being able to reach them that night we photographed the food with the intent to reach out to them the following day (which we did). I explained that we understand that mistakes happen, we are just asking for the mistake to be rectified. We took every reasonable measure to contact and fix the problem as soon as we were aware. Unfortunately, timing and circumstances were out of our control. The manager/owner simply said "Ma'am I don't know what you want me to do this is our policy my hands are tied."

As stated we understand that mistakes happen, however, as a consumer we also expect to receive the goods that we pay for. It is disappointing when a business refuses to correct their mistakes. Lesson learned for me, be mindful of where I spend my money! I will NEVER patronize Po-Boy Express...

I don’t know how the food is, I was doing a pickup order, but wasn’t even inside for a minute before I was greeted with such a NASTY ATTITUDE employee, manager, whomever. It was a Caucasian man, kind of bald, and a little heavy. He didn’t even know what I came in for, before assuming and yelling at me as if I was the reason for a hiccup in the pickup process. I approached him saying hi because no one greeted me. I thought he was on the phone or talking to someone else because he hadn’t even said hi or what am I coming in for. So when I asked was he talking to me, he replied, “do you see anyone else in here, who else would I be talking to” and after that was just a back and forth because he just could not control him reckless mouth. This could’ve been handled as him simply telling me the hiccup, that I had no clue of, and I could’ve easily been on my way. I try to respect my elders, which in this situation, required a LOT of restraint because of how RUDE and NASTY he was, so I just left. Would never return for the simple customer service. Food could or could not be good....

I’ve ordered and ate in several times at the Florida/Sharp Location and always enjoyed the food and service. But yesterday 6/16/18 while eating inside I became very uncomfortable and felt so sorry for the young girl working the counter and drive through bc of the unprofessional way she was being treated by who I can only assume was the manager in charge. The poor girl would call back orders and this woman would loudly mock her every time where everyone inside the restaurant could hear. The girl was clearly shaken and upset by this..and embarrassed!! This went on the entire time I was there!! Very unprofessional and very mean!!! I’ll never go back to that location...something needs to be done to that manager. All the other employees would laugh and snicker every time she miked her. We finally had...