Wendy's — Restaurant in Baton Rouge

SLLLOOOOOWWWWW!!! and consistently slow at that!! Have visited daily while working in the area on an outage at Exxon Chemical and I always choose Wendy's, but this particular one is about to ruin my taste for Wendy's, it takes 20-22 minutes consistently day after day in the drive thru for a simple 4 for 4 meal on my way to work, night shift, with typically 3-4 cars in line when I arrive, and every day when I get to the menu I'm asked to wait... yesterday I tried going inside and everyone behind the counter moves slower than molasses!! I had to walk out so I could get to work on time... and there was only 3 people in line to order when I walked in... 2 stars for the food being decent even though my first visit the burger was smashed and double wrapped because the first wrapper was mangled... they still owe me an order of fries because mine got left out the other day, yes after 21 minutes in the...

I’m the store manager of Waffle House nearby Wendy’s unit 8160. I ordered $51.60 worth of food and paid for it on the app. When I got there they said they couldn’t find the order. They practically ignored me from then on and even though I had the online receipt on my app with proof of payment and proof the order was placed at their location they still said they couldn’t find my order. After asking for the manger several times, she finally came to speak to me, only to tell me that if they couldn’t find my order in their computer, that they wouldn’t be giving me a refund or making the food. This is even though I had the online receipt with validation information. After waiting an hour for them to find the order, I then filled out a survey with the request to be contacted, gave up, and left. It has been almost 2 weeks now. I have still not been contacted and I want my...

I were initially greeted and told to hold on, so I did. After about 5 minutes another girl comes to stand at the counter looking in my face confused as I’m waiting to order , LITERALLY just standing there . . . Then comes a manager fussing about an employee not taking her “simple” nose piercing(s) out, asking her to clock out etc. etc. when I’ve been standing here for now 10min and are getting impatient because everyone is engaged in the employee being fussed at. . .

Instead of worrying about facial piercings and things customers are not concerned about at the least, customer service needs to be worked on.

After waiting for as long as I had noticing the entire drive through had been cleared , I just walked out.

-nobody cares about your facial piercings working fast food, as long as proper protocol for sanitation are taken and orders are correct...