Burger King — Restaurant in Battle Creek

Just went through drive through. I use the phone app frequently at drive throughs for the free fries. I am a regular at BK drive throughs, always using app. Went to this one due to business. Started with the usual app coupon #, then my order. After I placed the order, drive through asked for my coupon code again. It disappears after they use it. So I had to app to get a new code. Gave attendant the new code, then they asked what else I wanted. I had previously given then the entire order, but I went ahead and gave them the entire order again. They told me to pull around. A man came to window to get my credit card and said you can only use the code for points and gave me a total. It was clear they did not know what they were doing and I was late now to get back to work so I paid. Clearly, you can use the phone app for a code at drive through as I do it all the time at other stores. I was charged $3.59 for a fry that I did not even want, only because it was free with coupon. It is stores like this that do not train their staff for the promos by corporate that make all the other stores look bad. I am reviewing only so BK knows which...

First things first, I literally live 2 minutes down the road from this location and every single time, something is wrong. Food is ice cold, burnt or not made correctly. Today I got two iced coffees, one French vanilla and the other mocha. My “mocha” had zero chocolate or mocha flavor in it at all.. it was literally coffee and creamer.. when I took them back in for a refund, they all looked at me like I was the crazy one. Every single employee was either standing around or sitting down talking. Not in uniform, wearing sweatpants. The girl at the drive thru gave me nothing but attitude, and did as well when I went in to return my coffee’s. This location is a JOKE.! The only reason I went there was because Starbucks next door was closed due to internet issues. If I could give negative 5 stars I would. I will never ever spend my money at this Burger King again.! Shut this place down or hire an entirely new crew, because nobody knew what they were doing and nobody cares about the quality of the customers food....

I came in yesterday 10/12/2023 I ordered a very big meal and waited a long time eventually a lady with pink hair brought my food out to me I was missing a burger when I got home. No sweat I called and she said come tomorrow and I'll write your name down. I came in today 10/13/2023 around 8:28 pm store number 211 the manager who was there the night before wasn't there but the older gentleman who I assume was a Manger was there I also noticed he was there the night before wearing a blue Nike Hoodie I told him I remembered him and all the details of what happened and he gave me the burger which was suppose to be a bacon king and it ended up having one patty and 2 pieces of bacon and one slice of cheese. This was a joke and a waste of time and money all around and a mockery of my...