Olive Garden Italian Restaurant — Restaurant in Battle Creek

7:00pm Started the evening with our host Stephanie who took the time on the telephone to explain all the meal deals an offers available at this time,who was kind an polite to let us know about the 10 min wait. While waiting I seen the host Emma Eating at the host stand in front of customers while wearing a dirty jacket. While waiting I noticed how clean the environment is an all staff are smiling and completely aware of there surroundings. Our server Brenna was exceptionally kind with a genuine smile answered all questions happily an got our order promptly, forgot lemon for water but was quick to remedy the problem. The bread was very warm an the salad very fresh. All meals were perfect temp an fully of flavor Even took the time to portion out the meal we were splitting. With the time she had between customers she took to helping her fellow employees as too keep service flowing Thomas C. was exceptionally observant and willing to reach the extra mile for his customers. While dining Stephanie was Keeping observation on all her employees an customers and very diligent to make there experience that much better. I personally think the staff should be paid more for there amazing efforts. And I have no clue as to there wages but it should be more 😊.

Would highly recommend Dining at this location be it lunch dinner or quick snack you will be welcomed swiftly served an your experience will be amazing.

I Would personally like to thank Stephanie our greeter an host, Brenna C our server, And Thomas C who took time to have conversation with me while holding a stack of plates... THANK YOU! OLIVE GARDEN TEAM!😊

SECOND VISIT: 10/30/2025

Started our night by being greeted by Isaiah, Very welcoming with no wait Very kind.

Our server Samantha was very kind an had a constant smile, started off rough with dirty silverware but she remedied it Very quickly, while serving she made sure to inform us of all options we had with our order patiently an still all the while with a smile(very warming)

Taryn the Manager met with us at our table an introduced her self, very polite offered help with the silverware.

Isaiah was pivotal in our experience tonight was comforting from the moment we stepped in to the moment we left when our server was a busy at another tabel he stepped in when needed to help an was prompt an polite.

Samantha was 5 Star Isaiah was 5 and a half stars Taryin was very sweet

Food was 3 star(portion) Food was 5 star (flavor) Environment was warm and inviting Ambient lighting...

My family and I had one of the most frustrating dining experiences we’ve ever encountered.

We were told the wait would be about 45 minutes, but we ended up waiting over an hour and a half. During that time, we noticed multiple parties arriving after us being seated before us, even after being told we were next on the list. When I questioned it, we were told we were “second,” then “next,” yet somehow several other groups continued to be seated ahead of us. At one point, the entire lobby was empty and we were the only family still waiting.

When I asked again, the hostess simply said, “You’re next,” and walked away. Moments later, another group walked in and was seated immediately. Eventually, I suggested splitting our party into two tables just to be seated. The manager insisted the only available option for five people was a booth, but as I’m talking to her I saw two tables pushed together that had 10–12 seats around them. Ironically, those tables were later split again and only had 2 people sitting at them.

The manager then walks away and a host walks up and says “ohhh wowwwwww you guys are still waiting!!”

Once we were finally seated, the poor service continued. Our server’s first comment was, “Oh, were we waiting a long time?” which felt more like sarcasm than concern. When ordering, my wife clearly stated that she and my daughter were each getting the Five Cheese Ziti, she even put up 2 fingers, the server even acknowledged that because she asked each of them if they want soup or salad, yet only one came out. The server then claimed they were “sharing,” which wasn’t true, and even if it were, she would have brought a second plate to split it.

At this point, we felt disrespected and dismissed throughout the entire experience, from the inconsistent seating process to the inattentive and unprofessional service.

I genuinely hope what happened was due to poor organization and not something more concerning. Regardless, this experience was completely unacceptable and left us feeling disappointed and unwelcome.

I hope management takes this seriously and addresses the training and seating procedures to ensure no other guests have to experience this kind...

Been here twice. First visit total chaos our food arrived before our salad and drinks? I had to send it back and got an attitude from waitress whose response was well when “do” you want your food!? Like ummm like any other Olive Garden after the salad course. Than I tried again sat morning Oct 4th that’s all I had to sit in the bar area and the restaurant was Empty because they didn’t have any servers there yet now mind it was only 10 minutes after opening, but still staff should’ve been there. The wife goes to the bathroom and garbage is overflowing onto the floor because I guess the night shift did not empty the garbage or clean up bathroom. I told the lady to make sure she writes it down. She has three tables. She did not write it down. She was nice enough. She was also the bartender but again who came out before I even had my first three bites of salad so that seems to be a constant issue. They gave me the tables Alfredo bowl then they charged us wrong. They charge us for an order of fettuccine Alfredo and steak bites when it was just the sirloin which also comes to Alfredo for nine dollars more so I had to wait for them to correct that. It appears that this is not a very well run. I’m sorry to say that because it’s affordable option for families and this is just...