Starbucks — Restaurant in Battle Creek

I continue having bad luck with this store and their professionalism. I have been hesitant to give a review based on mixed experiences but after today I am fed up. Multiple mornings I am faced with a "What can I get you", I place my order and am usually cut off with the price and pull around before I can ask for a pastry. Simple, but annoying when it happens 4x in a row. Today I pulled up at 6:02 am, the drive thru sign was on and no message came through about them being closed. Assuming they were busy with something, I sat there for 5 minutes. Wanting to see what was going on I pulled back around to the front and saw one person standing in there and there was no sign on the door I assumed I was being impatient and pulled back around to the drive through. Sat for 5 minutes nothing. So I pulled up to the drive thru window assuming their headsets weren't working and a girl was standing in the window, made eye contact with me... and ran. I mean, literally ran from the window and out of my line of sight. No one approached... nothing. Pulled around to the front door. Front door was locked, no sign, and three girls just stared at me. No offer of explanation, nothing. Just stared. So I left.

I don't care if you were closed, but you need to notify people or put up signs because I am now headed to work with no coffee and no time to get any after wasting my usual 15 minute "me time" on trying to be patient and wait.

Starbucks has a reputation as a corporation, they should be checking...

Horrible service. We ordered our drinks and the lady taking our order was nice, but got our orders wrong, and they were out of everything. We waited less than 5 minutes for all our coffee drinks, and the girl on the espresso machines was quick and fast, however our cups weren’t even close to full.

We ordered 3 small refreshers, and we were the only 3 waiting to be done. The lady was completely clueless there was a mess everywhere liquids were dripping off the counter and the lady almost slipped! She finally got more orders yet she had our 3 still to do and she did all of those first, but kept looking at ours so she knew they were there.

I finally said something “we’ve been waiting here for 15 mins and other people’s orders have gone out before ours but we’re ordered after.” Another coworker said “she’s working as fast as she can.” Yet she wasn’t even doing anything. Finally as she made it she threw everything together they weren’t close to full, they were dripping wet, and random fruit was stuck to the cups. Not to mention she threw them on the counter and started screaming at all the other coworkers in the building.

I think they need to have more efficient service, kinder workers, attention to cleanliness, and more dedicated to customers.

Next time go...

We've had so many issues with this open again / closed again Starbucks and the App. As of right now they're listed as open / mobile pick up order is an option. (Items are frequently listed incorrectly as in stock when they're not also) They're currently closed - Despite the Starbucks App stating open (And when I spoke to corporate for a refund this morning - they're lobby is listed as open!) Clearly there is an issue here and it has been reported to corporate now. The line was around the corner in to the road - way to long to wait for an order that said it was ready for instore pick up. If you order on the App the only way to get a refund is to call corporate. The lobby can't apparently offer refunds. Not only am I now out 30$ for the only Starbucks in my area that never has a line shorter than 20 cars but the refund went to a Starbucks card instead of back on my debit card. (The mobile app makes you pay set amounts of 5$ increments starting at 10$) Definitely a one star experience - This has happened twice in the last 7 months. You should be reporting to corporate that you're having app difficulties because the process to get a refund is ridiculous and it isn't even put back on my debit card! Will not return...