Burger King — Restaurant in Bay City

I ordered a burger, a fish sandwich, onion rings, and a large Dr.Pepper last night, for drive-thru pickup. When I arrived, the drive-thru was really full of cars, so I went inside to the counter. My order was not immediately ready, but the friendly lady at the counter offered me my Dr. Pepper, and told me that they were waiting on the dish to come out of the fryer. I got my order in about 5 minutes, and the lady apologized for the wait. I was so hungry and it smelled so good, I ate the whole fish sandwich by the time I got back home! The Dr. Pepper was perfect, as was the fish and the burger. The only thing I would change is the onion rings, but they were fresh and hot too…but I wish B-K would upgrade their onion rings. However, this is a corporate menu item, and does not reflect negatively on this store in Bay City. I certainly will be back!!!...

I've been here twice at different times of the day, each time the drive through moves at a snails pace. But the last time I was there I ordered the new honey mustard chicken sandwich. I didn't realize till I got home it was the wrap, not the sandwich. Honestly not a huge deal, honest mistake, BUT, when I checked my receipt I was charged for the sandwich price, it's over double the price of the wrap. The lady taking my order was having some kind of argument with a co worker as well, and barely even looked at me to hand me my food. The onion rings seemed a little pasty on the inside and under-cooked as well. Tried to call them back since it is a ways out of my way, couldn't get anyone...

This location should hire employees that have learned to read. An entire order messed up simply because several people aren't capable of reading an order screen. Needless to say, the other items got cold waiting for them to "correct" a rather simple order. The big girl at the window ARGUED with me even though my wife was on speaker phone Verifying that they were wrong! Eventually it took 2 or 3 of them to finally convince themselves before THEY accepted that they screwed up. Finally after my fry got cold and 2 CUSTOMERS DROVE OFF she shoved the bag out and slammed the window as fast...