Church's Texas Chicken — Restaurant in Bay City

WOW, IV BEEN SO ANXIOUS FOR THIS LOCATION TO OPEN. IV WORKED RESTAURANT 47 YEARS, RETIRED NOW. WALKING INTO BAY CITY LOCATION THERES NO ENTHUSIASM, NO ACKNOWLEDGEMENT, I ALREADY KNEW WHAT I WANTED 8 PIECE ALL DARK CHICKEN ONLY. I WAITED ABOUT 9 MINUTES A COUPLE IN FRONT OF ME. THE MGR COMES OUT AND JUST STANDS THERE. THE FRONT COUNTER ALWAYS NEEDS TO HAVE AN XTRA REGISTER OPEN. SHE SAW ME WAITING , SHE COULD OF ASKED ME WHAT I NEEDED, BUT STARTING TALKING TO THE MGR EXPEDITER. TOO MANY EMPLOYEES STANDING AROUND. THE CHICKENS TEXTURE IS NOT CHURCHS CHICKEN. NO FLAVOR. I BIT INTO ONE THIGH IT SMELLED LIKE IT WAS THAWED OUT TOO LONG IN THE COOLER. FOR 16.DOLLARS NEVER AGAIN. ILL STICK TO THE ONE IN EDNA TX. GOOD LUCK. THE OWNERS NEED BETTER MANAGEMENT TO GET THE EMPLOYEES EXCITED OTHERWISE YOU WONT STAY OPEN. MARCH 3,...

I went and ordered three chicken fried chicken with gravy, biscuit, cole slaw, and a drink. Paid over $30. When i got home and opened the bag, all three boxes were open, AND it wasn't what I ordered! They gave me tenders, no gravy, biscuit, slaw and the drink. When I called up there and told them that my order was wrong I was told that they didn't have any chicken fried chicken ready so the gave me the tenders instead. The guy that I talked to kept over talking me and he told me that they only charged me for the tenders. He continued to argue with me and and started laughing. I told him that i wanted the phone number to the main office and he told me to look it up. We couldn't even eat the dry chicken!! Worst service ever!!! Will not be going back there ever!!! Will be calling the...

I went to drive through because I still had an hour drive to get home after work. They asked me to pull around after I paid. After waiting ten mins I went in to see what the hold up was and proceeded to wait another 30 mins after that to get a 12 pc meal. Others were having the same issue and none of the employees would communicate with the patrons In The store to let us know what was going on. The woman in front of me kept asking questions about her order and the employees just looked at her dead in the eyes and said nothing and walked away as if she didn't say anything at all. They do not have it together! Very frustrating. That's why we go get " fast" food because it's easier and supposed to be faster but this is NEVER the case at...