Denny's — Restaurant in Beatty

We arrived to this location for dinner just before 830 pm. Crystal, seemed as a busy server for the whole restaurant, with one other employee, which was the cook. The server, Crystal, was sweating and quickly moving about the restaurant, politely while she tried to accommodate the needs of every customer. She took our drink orders, and our meal orders as we were ready to order. She brought our sodas and waters while we waited. A few minutes later, another server showed up, and was yelling orders around to our server and the only cook. She was critiquing our server and yelling at her for the people that were waiting to be seated. She was yelling, clear across the restaurant to customers, and the other staff. The cook was frantically working in the back to accommodate all of the orders that were coming in. She was yelling at Crystal, telling her that she should seat the customers and quit telling them to wait, as she abruptly seated a table of four gentlemen behind us. She yelled something back to the kitchen, then asked for their drink orders, after she obtained their drink orders, the customers told her they were ready to order their meals also, and she replied "so is everyone else, you will have to wait until I get their drink orders first." WOW! Then the people behind them said something about how long it was taking and they had been there so long, and again, yelling, she responded with "well, I have been here since 5 AM." Again, WOW! Then an hour later, after listening to her yell and carry on in this manner to other customers and the cook, she had also made Crystal go to the back in the kitchen to help prepare food, and was yelling at the both of them about the terrible job they are doing and should be looking at the menu to know what they should be making. Again, all of this could be heard across the while restaurant. Our food was being assembled on the tray to bring out to us, and she had a bottle of ketchup on the tray that was falling off by the time she got to the table, and pretty well tossed it to our table and abruptly said "take this" after it had already fallen onto the table. She didn't say please, or apologize or use any type of manners. After she distributed the meals to one of the children on our table to hand out to the rest of the table, she went to get refills on drinks and got a couple of them wrong, and when I corrected the lemonade she brought back that it was supposed to be mango lemonade, she begrudgingly went to fix the lemonade. She brought it back and asked what else we needed and everyone said nothing, I asked her what her name was, and suddenly had her full attention. She responded with "Tara, and I am the general manager" I said thank you. She asked if there was a problem and I told her that the problem was with her attitude with the customers and the staff. That we had been listening to her yell at the staff and customers since she walked in, she argued saying she was simply yelling so they could hear her, I clarified to her that It was clear that her words were condescending and rude, and that her customer service skills were awful! She said "I am sorry you feel that way" and rolled her eyes and walked away. I then noticed that Tara had switched Crystal back out, and stayed behind the counter to cook and Crystal came back out to serve. My 14 yo child is a type 1 diabetic, the one that ordered the mango lemonade, and had done insulin in anticipation of receiving his food (as his endocrinologist instructs him) and since the food took an hour to receive, his blood sugar dropped to a critically low result of 40! This was alarming, and we were working on getting his blood sugar up, with food that...

Racist manager. Don't support them. I was passing through this town with my husband and 2 kids, went in at about 9pm, the manager halted us from entering the restaurant, putting his hand up and said the place was closed. They were seating 2 white people at the moment he said that and there were white diners eating. We looked around and said that it was early still and people are being served. He just repeated himself and said we need to leave. My kids were upset, there was no place to eat for miles both ways and my daughter is 6 and doesn't understand what racism is. I had to explain it to her! What is this 1950?! I can't believe this is even allowed anymore. I called to report this in and Denny's wouldn't take my report because its a franchise and I have no idea how to report this.

EDIT: The owner reached out to me and apologized to me on behalf of the manager and made amends with my family as well. I was very impressed with the way he reached out and the way he did everything he could to make up for our bad experience so kudos to him. I have visited another location of theirs and was treated with the utmost respect. My family and I are very happy with...

Having flown in from the east coast on Christmas Eve, we knew we could get a decent meal at Denny’s, and since this one is located in a casino, it is also possible to order alcohol. Because of covid and limited seating, we had to wait a few minutes. In the meantime, the manager took our contact information in case of an outbreak of the virus. That was a first for us but seemed like a good idea. A turkey dinner with all the trimmings was on special, so my husband ordered it and enjoyed every bite! I had a cobb salad. Cahylee was our server, the only one working the floor! She did an excellent job in spite of being overworked! Bill with tax and tip was $40; the bar tab was $14. With limited choices in Beatty, we returned here on Christmas night after a hard hike in Death Valley National Park. Because the turkey dinner the night before had been so good, my husband ordered it again. I had sides of mashed potatoes and broccoli. We ordered drinks from the casino bar. Cahylee was again our server, again by herself but doing a super job of taking care of the customers. Bill with tax and tip came to $40; the bar tab...