CURRENT — Restaurant in Beaumont

Frist time ordering. My entire office ordered and I ordered Steak Hash with a side of extra brussel sprouts. Menu describes flank steak, red potatoes, canalized onions and roasted brussel sprouts. I received ground beef, brussel sprouts no onions at all, and like a green sauce on top. I decided to try it and gagged because the meat was cold and full of cold oil. I called to see if they just made a mistake because it happens. The call was answered by a lady named Tracy. I explained to Tracy that I ordered the steak hash but it appears that they made a mistake because instead of flank steak I received ground beef and before I could even finish she interrupted me and said every time I ordered it I always get ground beef that's just the way it comes. I'll be honest I was thrown off by her attitude because I definitely wasn't giving her one. And so I said okay but your website says flank steak that's when Tracy repeated well it's not it's ground beef that's always how it comes. And then said I can let you speak to the ( forgot the name she said) because I don't have the authority to do anything about it. I said oooooooh kkkkkk, that would be fine. A few seconds later the phone disconnected. I simply don't understand, why it says flank steak but it's ground beef. There is a huge difference between the two. Also just wasn't good, the meat wasn't drained well and allowed to get cold and full of oil. So when you swallow the bite all you get is a mouth full of oil. It spilled out in the bag and got on my water bottle and cutlery ( picture included). That's how much oil there is.The burssles were burnt, with green onions not carmilized, I don't get it. Not even close to what is described on the menu. But lessons learned. Won't order from here again and would like a refund of the food but I don't see that happening because Tracy is to mean for her own good and for...

I ordered a BLT today and there was a 1/2 slice of crispy bacon crumbled into four slivers. The BLT was huge but did not have hardly any bacon, the chef could have told the server if they did not have enough bacon so I could have cancelled my order. To pay $11 for a BLT and regular fries and end up with really no bacon on a huge sandwich was disappointing. I will not be going back. Also, the only fries available were sweet potato fries, and this was not stated when I ordered downstairs. They have the nicest servers but I cannot go eat for just the...

Ordered the Burger with waffle fries, it was very hot and tasty, although the best thing about the place was the customer service, literally the best service I've experienced in years. I was honestly genuinely surprised from the young lady who took my order, the, who I assume was the manager, checking up on me, to the other young lady receiving my plate once I was done.

5/5 would recommend. A little pricey for a broke college student like me but definitely a once or twice a month lunch break...