Domino's Pizza — Restaurant in Bedford

I order two sets of wings and after about an hour, we had not received anything. I called the restaurant and no answer. For the next two hours I kept calling and no answer. I had paid for the order as well since I ordered online. Ultimately, our food never came. I had been staying in a motel nearby only for that night. The next day when I was back home, about 5 hours away, I called to ask for a refund and they just kept saying they would make the order and bring my food even after I explained that I was 5 hours away. I then called corporate about 6 times and they finally had someone from the restaurant call me but that was about 4 days later and then, I spent about 45 minutes on the phone with the guy from the restaurant and again he said he would bring the order. After multiple times of explaining I wasn't in the area, he said I should call my bank and ask for my money back, which makes no sense. Finally, he said he would refund my credit card (though I don't expect that to happen). It seems to me that the restaurant or corporate would not only refund the money but offer something else on top like a $25 gift card for Dominos, but nothing. I would have given zero stars if it...

Ordered delivery and 1 item was missing and when i called they said they were out of it but didn't refund me or call to ask about replacement SMH and the 2 pizzas i ordered were not edible cuz meat toppings were old, the smell was awful and ruined rest of food cuz all was in same food bag. I have called several times to speak to manager but no luck! I even went there in person and was told manager is the only one who can refund me but he wasn't there that day! Apparently he's never there!!! Its been over a month and still no response!!! I spent 85 bucks and i didn't eat anything and my 7yr old tried to eat a slice of cheese but smell was so bad he puked. So i spent 85 incl tax delivery and tip but we couldn't eat any of it! I'm not asking for full refund obviously i still need to pay for delivery and tip although i think the manager should tip the driver since it wasn't edible!!! I would be ok with just refund for...

5 Stars? Lemme guess... you own it? The rest of us are actual customers, and have had repeated TERRIBLE experiences. Domino's is an incredibly easy franchise to run, so I'm not sure what the problem with this one is. They take over an hour to deliver cold pizzas with the wrong toppings. Calling in? Forget about it, I called three times, waited for 6 min listening to the horrible hold-ads, only to be disconnected by an employee who was evidently too busy to make the owners money.

FIRE YOUR MANAGER and invest in someone with some Process Improvement experience so you can finally start running a functional business. Managing it yourself? Maybe you think you can't afford to hire a manager with the profits you're seeing? Let me cue you in.... PROFITS ARE THERE TO BE MADE! There aren't a whole lot of pizza places servicing this area, actually just you and Papa...