Ken's NY Deli & Brick Oven Pizzeria — Restaurant in Bedford

I have placed multiple delivery orders through the DoorDash app, and both the restaurant and I have observed that some of the independent 1099 contracted delivery drivers for DoorDash often arrive late. Subsequently, they take over an hour to deliver the food. When I contacted the restaurant, they informed me that they had given the driver the order an hour prior. I placed another order tonight at 6:15 PM and observed that a DoorDash driver had not yet been assigned to my delivery. I had offered a $10 tip for a delivery trip of less than three miles, which typically attracts drivers promptly. I subsequently reached out to DoorDash to inquire about the situation. Doordash stated, "We are seeking a highly rated driver for this restaurant." It is reasonable to conclude that Kens has expressed concerns regarding DoorDash establishing parameters to prevent customers from being assigned to lingering third-party drivers who are known to pick up multiple stacked orders from various locations across Massachusetts. They expressed a need for high-quality independent contract DoorDash drivers. I called tonight to inform Ken's of their excellent service, but I was placed on hold due to the high volume of calls on a Friday night. Congratulations to Kens for effectively engaging with customers and addressing concerns with DoorDash regarding subpar driver performance. I informed DoorDash that if my food arrives cold, it is not Ken's responsibility. I also mentioned that if I need to microwave my pizza, onion rings, and meatballs, it is not Ken's fault, and they should not be penalized. Congratulations to Ken's for maintaining a high standard with their third-party delivery services like DoorDash. However, I don't feel the need to rate Ken's on that aspect, as their food consistently meets high-quality expectations. I reached out to DoorDash once more to inquire about the process for providing a 5-star rating for the driver. Additionally, I increased her tip from $10 to $15 following the delivery. The quality of food is exceptional, and I appreciate how Ken has established clear boundaries with third-party contracted delivery companies, specifying that they will only engage high-quality rated independent contracted delivery drivers. Five stars to Kens and an additional five stars for Christine, the self-employed 1099 contracted DoorDash driver. Excellent...

I have ordered several times for delivery, via the doordash app, myself and the restaurant started noticing that some of the independent 1099 contracted delivery drivers for doordash were frequently showing up late, then taking the food driving with the food over an hour to deliver, I'd call and Ken's would say, we gave the driver the order 1 hour ago, lol. anyway, I ordered again tonight at 615pm, I noticed a doordash driver, in the dasher app had not been assigned to me, yet me giving $10 tip for less than 3 mile delivery trip (dashers usually would pick this tip order up quick). I then contacted doordash, and asked what is going on. Doordash said "We are looking for a high quality rated driver for this restaurant". Safe to assume that Kens has pushed back at doordash setting up parameters ensuring customers don't get stuck with lingering 3rd party doordash drivers known to pick up multi stacked orders from all over mass. They indicated they require high quality independent contract door dash drivers. I did call tonight to let Ken's know how awesome, but they put me on hold because its a Friday night, so they must be swamped. Anyways, way to go Kens for working with customers and pushing back at doordash if drivers are less than sub par... I quote, I told doordash if my food arrives cold it is not Ken's fault. I also said if I need to microwave my pizza, my onion rings and meatballs, its not kens fault and they are not to be penalized........... Way to go Ken's for holding up a high boundary level with these 3rd party contracted delivery services such as doordash, but I don't need to rate Kens on that, because their food is always high quality awesome. I also contacted DoorDash again and asked how to give the DoorDash driver 5 star rating, was able to also increase her tip from $10 to $15 after she delivered .... Food is amazing and I love how Ken's set the boundaries with these third party contracted deliver companies indicating they will only accept high quality rated independent contracted delivery drivers. 5 stars plus plus to Kens and also 5 star plus plus for Christine the self employed 1099 contracted doordash driver, way...

This is a copy of what I just sent to John Cronin - owner Good Afternoon John Sorry it's taken a few days to reach out but wanted to write and express our appreciation for the kindness, consideration and professionalism shown when my family and I visited Ken’s NY Deli and Brick Oven Pizzeria . I had feared ( which was a mistake) some obstacles which I shared with you through email. You quickly responded to and alleviated my concerns. You sent me a 2nd email later that day encouraging me to call when on our way...contact either Briana or Erin and our tables would be ready. I did call and upon arrival found 2 great tables outside awaiting us. Briana was waiting for us and she is without a doubt a “Keeper”!!!! She was so attentive, helpful and friendly that it felt like she was a member of our family!!! Your menu is fantastic! We all found what we wanted and much, much more…explaining the take out boxes. Kudos to all of you. We have definitely passed the shared our experience with others and I’m sure our local family members will be visiting again real...