Taco Bell — Restaurant in Bel Air

Last Sunday, I ordered lots of things for breakfast. like 4 burritos, and 2 fiesta potatoes, and a hot coffee. I believe she was the store manager of the location. she was rushing over my order on a drive-thru order, and it wasn't even that busy because only 1 car was behind me. before I even order other stuffs in the same order, she kept saying like anything else, anything else.. she was totally rushing as I was technically reading of my messages on phone to see whether I ordered everything on the list.

got the bag at the window, and she forgot to check if i got all my orders. i didn't get one of burritos i ordered. I also ordered hot coffee with regular cream and sugar, and she gave me with French vanilla creamer. when a person order a coffee with regular cream and sugar, you don't put the french vanilla creamer unless you asked and the person confirmed it. here, she didn't bothered to ask me because technically she was rushing and trying to get over with my order faster (despite of being not so busy). she didn't ask me if that was okay with me. i don't like french vanilla flavor and had I known she were to use french vanilla creamer, then i wouldn't order hot coffee. Simple as that!

After a about 10 mins, I came back to order more from my list since i missed ordering in my 1st order due to so-called "extreme rush" from that manager. there was another gentleman at the window, and he was very patient, and calm. I understand you need to get orders out to the window faster within certain time frame to make sure traffic is moving faster thru drive-thru. But when you don't have more than 1 car behind you, you can take an extra min to make sure things are good with the current customers instead of rushing them.

4 stars for this experience all due to that gentleman.. he's just one good part of the experience. Otherwise, I would give 1 star for that manager or everything...

The customer service at this restaurant lacks common sense, patience, and respect. Having to repeat myself several times, when I’m speaking loudly and clearly is frustrating, as well as being cut off whilst talking. I get my food, and it was missing the sour cream and everyone knows it’s damn near $1. Of course I’m even more frustrated now, so I go inside to ask for a manager from an employee whose name is “Karen”, she rolled her eyes as she was turning around to grab the manager. The manager asks what wrong I tell her my burrito is missing sour cream which was paid for, shown her the receipt then I asked for a refund, I decided I just don’t want the rest of the burrito at this point. She steps to the side to call her store manager, they don’t answer. So she took a picture of my food, and then the receipt, sends photos to her store manager and I had to wait for their conversation to end before getting a response. I was then told, I cannot be issued a refund because I had eaten 1/2 of the burrito, all they could do was remake it. Now I’m even more frustrated because I have no choice in the matter of continuing my business at this Taco Bell location, where I told “Karen” through the intercom what I wanted, and she failed to make sure my order was made correctly the first time, now making it my problem because I didn’t check my food before I ate it. Something I shouldn’t HAVE to do.

Side note, this is not the first time I have had issues at this location with the employees and their communication and attitude. It has happened enough times that it’s now putting me into the position to leave a bad review and the decision to never come back to...

Let me be clear: I don’t place Taco Bell orders—I submit quests. My order is the kind of thing that makes cash registers sigh and printers pray. Customizations? Oh, I bring custom-i-nation. Extra cheese, no lettuce, swap this, add that, sides of every sauce like I’m stocking an apocalypse bunker. I’m basically building a taco kingdom one packet at a time. And THIS Taco Bell? They don’t just handle it. They nail it. Every. Single. Time. No missing items, no forgotten sauces, no sad, lonely tacos. Everything is hot, fresh, and so precisely made you'd think Gordon Ramsay was back there rolling burritos with Michelin-star passion. The staff? Calm as queso. Friendly as cinnamon twists. I could order a Crunchwrap with a side of emotional support and they’d probably make it happen. I’ve thrown them orders that look like riddles—and they serve it up like Taco Bell royalty, no questions asked. I genuinely believe there’s a tortilla wizard in the kitchen whispering, “Not today, mistakes. Not today.” To whoever runs this place: you are the Supreme in Supreme Taco. You are the keeper of the sauces. You are the reason I Live Más...