Rita's New Mexican Restaurant — Restaurant in Belen

I would have gave a 0 if possible. We just picked up 8 tacos that we ordered 5 minutes ago. These tacos were soggy and cold and not fit for human consumption. They were falling apart. I immediately called and the man Samuel was very rude and full of lies saying we said we came from far away. That was never said! We were there in 5 minutes. He hung up on me twice, refused to give me his name which I found on the receipt and refused to right the wrong. He also refused to let me speak to a manager. Rita's lost a long time customer because we will never eat there again! Do yourself a favor, eat elsewhere. * Review Edit *. I am editing my review due to the owners response. I have proof ( my receipt and my call logs) and the receipt clearly shows that my order was placed at 1:36pm and was picked up at 1:49 pm. That is 13 minutes, not 45. I will be bringing the receipt to Rita's. I would upload a picture or 2 but there is no option. I can't wait to hear the excuse of why the tacos were soggy and cold and dripping with grease, because it had nothing to do with the time it took me to get there ( 13 minutes). The right thing to have done is, apologize and offer to remake the tacos but Rita's chose to fabricate their own version of the way things played out staring that the order was paid for at 2:21pm. Rita's closes at 2:00. Also, the order time and the time the order is paid for, they are on the same receipt! That's not a mistake, that's intentional deception to put it nicely! Now, that's sad! And yes, let's let the public be the judge. Where is your proof? There is nothing wrong with admitting...

Spoke with The owner would not give her name even after I told her I was a customer . She asked me where we sat to look up the video. REALLY THAT IS A JOKE!! My husband and I went to go eat breakfast labor day weekend.the service was not good and the food was terrible. My husband ordered the Indian taco most expensive on the menu $9.99 the shredded beef. SOOOO DRY AND NO CHEESE!!! Let the waitress know the taco was not to satisfaction, brought more cheese and a to go box ...no apologizes. ALSO PAID FULL PRICE FOR THE MEAL. Called the owner to explain how our meal was , she said, and I quote you cant have the Indian taco unless she is in the restaurant. all shredded beef is frozen. IT WILL NOT BE MOIST UNLESS SHE IS THERE!! REALLY!! Owner explained she was in the hospital that weekend, then continued to say she had a lot of orders to be filled and she could no longer deal with this situation . Worst of all as a business owner she then hung up on me!!!! Please do not give this restaurant business if they are going to to continue to have BAD CUSTOMER SERVICE FROM THE OWNER. I am a business owner I am appalled of the conversation between the owner and I. So unprofessional!!!!!!!!!! I was raised is this community and believe in supporting local business , but not RITA'S MEXICAN RESTAURANT SHE IS NOT HER FOR OUR COMMUNITY SHE IS HER FOR HER OWN FINANCIAL GAIN!!! I will be letting my community know about Rita's restaurant, BY WORD...

(Update: So I received a response from my review. My review stands, it doesn't matter if you have to go orders or not, the waitress standing there could have grabbed the plates sitting there getting cold.. I'd hate to see if this place was busy..) The food was okay, red Chile good, and I'm picky about my red Chile but it was good, the only issue I had was the service, the restaurant was not busy at all, two waitresses, one seated us, another took our order, but from where we were seated I heard the bell for our order go off 3 times, and I knew it was our order, we were the only customers, so I decided to walk up and check, sure enough there's our order, sitting there getting cold, while one waitress is just standing there looking through tickets, the other one on the phone, I said, "that's our order sitting there getting cold, I've heard the bell ring 3 times", as far as I'm concerned, the sitting customer takes first place over phone orders, or counting tickets, or to go, especially if our order is sitting there, if you have seated customers and their food is sitting there, you tell the phone customer to hold please. Or the other waitress counting tickets could have done something but stand there, but maybe she thought since we weren't her customers, she won't move. Food being good, come on service, get...