Mochinut — Restaurant in Bellevue

People, respect your servers! There is no incompetence in a staff who are taking detailed time to produce your order. Rice dogs are individually made, not mass produced one after the other. Long lines because the product is excellent. If you don’t have a few minutes to wait, maybe getting a snack shouldn’t be on your time precious agenda. Just saying.

As for protocol, I’ve been here 3 times (today will be 4) and have always been asked to produce a receipt, as have the patrons before me (who are of various races, creeds, etc.) Why? Because without one, someone lurching around will easily take your already paid for order (it has happened here already, thus the want for a receipt). Matter of safety for all parties.

I do agree on the need for a more discreet manner of ordering. The touch screen kiosk is huge and pretty much on full display. My main concern actually is just revealing how seemingly gluttonous I am. So, I do also agree that there should be an option of just getting one mochinut to tide me over until a meal of sustenance.

All said, the staff are hard working humans, not robots. Let’s be civil.

p.s. I am neither staff member nor investor, just a man who...

Third time is a …. Curse. After first two attempts to try tiger sugar drink, we finally got it at the third attempt. The 2 stars are for the Ok drink, too heavy on milk, a little too tough boba. If you are there to get donuts, it can move fast because the donuts are ready made; all they have to do is to count them and put them in the box. If you order a drink, you are out of luck. We had to wait almost 20’ for a drink. I saw my drink sitting on the counter with an inch short of something. I waited and waited and waited for minutes before the young man finally filled it up with milk. They were so slow that I thought they work in a lab experimenting a new recipe. The level of incompetence was painful to watch.

The self order big screen was so misleading that 3 adult customers had a hard time ordering drinks. The drink menu was under ‘mochinut’ button. Who in the right mind could figure that out? I wanted to try 1 donut but the least you have to get is 3. My guess is this place will be out of business soon if they don’t straighten out their...

Today was my third stop, and sadly, probably my last alone. If I return, it will be with others.

The way this store works is you order via kiosk and you receive your order at the counter.

I did so, and slipped into the nearby bookstore to wait. After about 5 min I came back, noticed a box of doughnuts and closely read the sticker to validate it was my order number. I validated it, and picked up my box.

Same thing I have done the other two times, and I observed others doing. This time I was stopped and received a demand to produce a receipt. The kiosk doesn’t produce a receipt. I realized belatedly that my phone received one, but this was not mentioned nor was anyone else before or after me asked for one.

To be chastised in front of other customers to follow a process no one else was asked to follow sours my experience with the store. As an African American, it’s an experience I am familiar with. My assumption after this is if you don’t fit the demographic they expect, they will question if you are a customer. That’s unfortunate. We are...