Collin Street Bakery I-35 Waco — Restaurant in Bellmead

This is my second time coming here. First time in Dec/2024, it was mind blowingly horrible, and I honestly thought, I must have missed something inside, but it was a ZOO - no one was in charge and everything was chaos. I ordered online for pick up through door dash and when I arrive, I was told they don't use Door Dash, that and they can make up my order while I wait..... They even double charged me.....I don't want to be a Karen, just be thankful I had food. Attempt two - I call the cafe @ 11:38am in Waco, and asked if I could place an order to be picked up at 3pm. She said "sure baby, what would you like to order?.... (It's OK, this is Texas, but it was weird) I gave my order, my name, my phone# and time to pick up. "You got it baby!, It'll be ready at 3pm"....I smiled and just said thank you. I am there to pick up a bit late at 3:22pm. I approach the counter that last time, was total chaos....short line, two people in front of me. I get up to the register and smile, saying I am here to pick up an order that I called in for 3pm, my name is Jeannette. I get a blank look...., then she says, what did you order? I am holding it together well, clearly, there is something inherently wrong with this place.....sad, because it could really be a hot spot. Both ladies at the registers look super confused and require me and the family in front of me to swap places because the "Manager looking" person, was too frazzled to check out the family, and could not direct the register person that I was with to JUST RING UP THE ORDER and place it again. Sooooo, the "Manager" takes my order all over again, and tries to tell me that they have a new system and things are a little rough, their flow is off. This was the excuse used last time in December as well. They had no order for me, they had to take it all over again, I was given a number and told to go to the sandwich counter, and my salad would be there too. After standing there I realized I did not have my cookies, so I go back to kindly ask about those and she laughs and says she forgot....I walk back to get my sandwich, cookies in hand. The google map site has the wrong menu and prices, the food is nothing as described on the menu. The pasta salad was sloshing in Italian dressing, black olives, and green bell pepper, not even fresh looking. My Turkey Bacon Ranch sandwich had 3 rounds of slimy deli turkey folded in quarters, and one in half to make sure the whole piece of bread was covered, two skinny pieces of bacon....who makes a sandwich like this? two tomato slices, a piece of lettuce, 4 cucumber rounds, a ton of mayo and ranch on their bacon cheddar bread. NO AVO.... I will never go here again, two strikes you're out with me. Nor will I recommend them, I am honestly too embarrassed to. Looks like a lot of people stop there due to it's location and supposed reputation, but there is no way this place can sustain itself, with the product, price, and service issues. No one knows what they are doing there, and frankly would be concerned about food safety and handling. Please give your honest reviews and don't feel bad about negative feedback, they need to know, and they need to listen to...

I am disappointed by the lack of service and proper communication I received. Came in with my partner at 7:30 pm. They close at 8. The employees' attitudes immediately weren't great, which I do understand since we were there 30 minutes before closing, but really?

We decided we wanted a prepackaged pie but we both needed to use the restroom, so we asked the employee at the counter if we could run to the restroom and purchase right afterwards, not thinking too deeply into it. The employee said "of course!" and I came back within a couple minutes. They were closing a register but I thought surely there must be another one open or one of them would have informed me that they were going to do this and we would be unable to purchase anything, but no. They stood there wordlessly closing everything as I waited in the chairs right in front of the counter for my partner to come out of the restroom and pay, which AGAIN, we told the woman at the counter we were going to do and she said it was fine.

My partner came out awhile later, about 7:50 pm due to nausea, and when we went to pay for our pie we were informed that everything was shut down and we couldn't purchase anything.

I hate to be like this because it WAS late, but closing all registers completely with NO WARNING before closing time after EXPLICITLY telling two customers they would be able to buy is really unacceptable customer service. The least you could have done is warn me, who was even sitting RIGHT IN FRONT OF YOU, that you needed to close the registers and I needed to make a purchase right then or I would be unable to. No one said...

I visited the Collin Street Bakery in Waco filled with anticipation. Echoes of past experiences and the bakery’s reputation led me to expect a delightful retreat into the warm embrace of nostalgia. However, my actual experience was a stark departure from this dreamy anticipation.

Upon entry, the sight of numerous empty shelves was both surprising and alarming. For an establishment of such repute, this seemed uncharacteristic. Were they unprepared, or was it a sign of declining business? Either way, it did little to reassure me of the experience to come.

The chicken soup’s consistency was the first major misstep. It was alarmingly thick, resembling mashed potatoes more than any soup I’ve known. While the staff promptly offered a replacement acknowledging the issue, this should never have reached the table in the first place.

Then came the bigger shock - the chicken salad. Instead of the fresh, flavorful experience I had hoped for, it tasted bizarrely like old fish. Such a flavor profile in a chicken salad is not only unexpected but also deeply unsettling. The off-putting taste lingered, overshadowing any other potential redeeming qualities of the meal.

My hopes for a delightful culinary experience, akin to a heartwarming journey back in time, were dashed. It was a series of unexpected and disappointing culinary missteps. If you’re contemplating a visit based on past glories, I’d advise caution. The charm and quality once associated with this establishment appear...