H-E-B plus! — Local services in Bellmead

Title: Boiling Over with Disappointment at HEB

If there’s one thing I look forward to all year, it’s the weekend seafood boils at HEB. The mere thought of succulent crawfish, perfectly seasoned shrimp, and all the fixings dancing in a pot of spicy, aromatic goodness is enough to make any seafood lover weak at the knees. So you can imagine my anticipation as I walked into HEB this Memorial Day weekend, ready to indulge in my favorite Southern tradition.

But wait! What’s this? No crawfish boil setup? No steaming pots of seafood nirvana? My heart sank faster than a crawfish in a hot tub. How could this be? It’s Memorial Day weekend, it’s seafood season, and I’m standing here with my trusty bib and cracking tools looking like an absolute fool.

HEB, you’ve let me down. I mean, if I wanted to boil my own seafood at home, I’d have taken a crash course in advanced crustacean cookery. But no, I rely on your experts to provide that mouth-watering, perfectly spiced seafood that only HEB can deliver. Instead, I’m left to wander the aisles in search of something—anything—to fill the void in my seafood-loving soul. Spoiler alert: canned tuna is not an acceptable substitute.

I’m not just disappointed; I’m apocalyptically upset. I’m talking end-of-the-world, dramatic-movie-trailer upset. Picture me standing in the middle of the seafood section, staring at the empty space where the boil setup should be, as the camera zooms out and sad, apocalyptic music swells in the background. Maybe a single tear rolls down my cheek.

HEB, please, don’t do this to me again. Bring back the crawfish and seafood boil setup next ASAP. My taste buds—and my sanity—are counting on you. Until then, I’ll be the guy sulking in the seafood aisle, dreaming of what...

I own a business and visit curbside frequently, sometimes a few times a week spending several hundred dollars. I've done this for years and it has always been great until recently. Oscar and the gang back there has been wonderful but I would say close to a year ago they got new girl named Madison back there and she is the worst! She is so loud and obnoxious. If you have your window down she will start screaming the name on the order halfway across the parking lot. She asks questions that are none of her business and is annoying. She once asked me what kind of job I had to be able to afford to be there so often. I go to curbside because I don't want to deal with people, especially people like her. I have even left a note on my order asking not to send her to my car and it still seems like I get her every single time. I'm also not sure why she is so special that she is the only person in that entire store that doesn't have to wear some type of HEB attire. We went one sunday after church when she first started and she was wearing a skirt with almost her entire rearend hanging out. It was so bad my 3 year old niece commented because she knew that was not normal to see at the grocery store. She almost acts like she may have intellectual issues, and I'm so sorry if that's the case but maybe put her where she doesn't have to interact with customers. Today was the last straw. I was on a phone call with the icu department about an ill family member and she walks up out of nowhere and screams my name, startled me so bad my heart went out of rhythm ( I have afib) and it took almost an hour to convert out of it. I love HEB but I will be doing all pickup orders at WalMart until she is no longer...

Today’s experience will stick with me forever. The manager’s kindness will forever be something I remember. I had a long day and accidentally left my wallet at my school I work at. I had told the cashier that I would be back thinking it was just in my car. I had got into my car and did not see my wallet in my car after looking in my purse in the store. I quickly got my 1.5 year old son and nearly 4 year old daughter in the car and went to my school which is 4 minutes away and quickly grabbed it from my classroom as I didn’t want to keep the cashier waiting long. To my dismay, when I arrived back at the store, a worker had my cart and they had put most of the items I had placed in my cart back. I was not happy and got upset with the worker asking why they did that. She said I could speak with the manager and he was kind enough to let me explain that I commute to Waco daily and already had a long day. My kids were both hungry and tired. He asked if there was anything he could do to make this right and was very understanding. Mr. Jo (Jolesco???) thank you so much for your compassion and understanding!! This tired 1st grade teacher and mama felt seen tonight and I’m extremely grateful! Thank you also for being kind to my 4 year old! She was over the day and loved getting to talk with you. We will definitely continue to shop at this location. To the worker I got upset with loudly, I apologize to you for reacting that way. I was really upset because I had to go through the store again and get what I needed again with my small kids and I knew they were already hungry and tired. Please forgive me and I hope you have a blessed week. You were just...