Jordana's Pizzeria & Italian Ristorante — Restaurant in Benson

Menu is not accurate at all. After talking to the receptionist on the phone for a take-out order (Hostess, Waitress) and several questions were asked of the menu, she did not know and had to ask other employees. The menu states "Fried Calamari" in the appetizer section, but after getting home with the take-out order, it was clearly not fried but boiled. We even called and received verification that it was indeed boiled. On top of that, it was severely overcooked and had the taste and consistency of a fisherman's rubber boot. The bread sticks were worse than the frozen, pre-made variety, and the fried mushrooms (yes, just mushrooms, no stuffing) were tasteless and overcooked as well. Not very Italian or even a decent attempt at Italian cooking. Very disappointed and we will not be patrons of this establishment again for these reasons: Staff is not well trained or informed. All staff, especially personnel accepting phone take-out orders, should be knowledgeable of the menu. 30 minutes for a very simple, all supposedly "fried" order, is detrimental to customers and the restaurant's time frame. Mis-representation of the menu items, is a major faux pas in the food service industry. Fried and boiled are two different things. If the Donner party hadn't been subjected to boiling everything, including their leather shoes and boots, they may have survived. If they had fried calamari, they would have definitely prospered. Just a cliffnote.

The owner replied to my post 2 days ago, which I do appreciate his following of his restaurant's status and reviews. However, being a 25+ year executive chef, being ACF certified, and having a MBA from the Culinary Institute of America (CIA...go figure eh?), his comments are poor attempts at saving face. The fried calamari was boiled. You can't hide that at all. When you serve rubber bands that have no identifiable crust and have the consistency of used tires, you have no legs to stand on. If it was indeed fried without any bread crumbs, panko, or otherwise breading/batter; poor, poor practice. The fact that it was previously frozen is a major turn-off as well. Your argument of the staff being overwhelmed and under-trained.....well, that's just poor employee training, on your behalf sir. You of course are running the business and are ultimately responsible for the way your kitchen and establishment runs; including the wait staff and greeting staff/host/hostesses education of your menu and proprietary delivery to guests. This is just a suggestion at this point. Try and use punctuation and correct grammar when replying to posts. Your lack of correct grammar and punctuation makes you look imbecilic.

I look forward to your response.

I'm also thinking of purchasing the old Pizza Hut building and creating my very own Tex-Mex/Cajun cuisine restaurant. I'd like to see how you fare upon that...

We were passing through and stopped off after a long day at a college orientation for us to have a nice dinner before finishing our drive home. Some of us left a little hungry. There was four of us. Our waiter was nice, very soft spoken and did her best. I could go on about how I felt about the whole situation but I won't, I'm here to leave a food review. We were told a few items were out of stock but could sub it for another meat before we ordered our pizza. Wasn't told they were also out of fries. One ordered a burger and fries. We got a burger and onion rings. Also ordered mild wings and the sauce tasted a little weird. The second person ordered cheese sticks, which were awesome! They were actually the best we have had in a long time. Also ordered a stromboli, it was a little on the flat side but it was really good also. The other two people ordered Lemon pepper wings and they were good. They also ordered a medium pizza, extra bacon and add chicken since they were out of ham. We got to replace two items. Well, we got a stromboli when it came out. The Young lady took it back. Now we had asked if we could get everything to come out together. We didn't want to have the appetizers early. We fully understand everything may not all come out at once but everything came out separately. Like we literally didn't have a family dinner. One person almost ate half their food before another plate came out. And two sat waiting for food. When the pizza came out it didn't get put on a stand like all the other tables had there's served. You could look at the pizza and tell it couldn't have been cooked all the way. It took them seven minutes to get that pizza out, from the time she served us the wrong item. When picking a slice up it totally went limp and fell straight down. The dough was wet. You could see the moisture. To top it off there was something on the bottom of a slice of pizza. I pulled it off but we couldn't tell what it was, but it looked disgusting. And looking at everyone else eat amazing looking pizzas, made me think twice. At that point I just didn't want the pizza and asked if it could be taken off. The waitress definitely understood when seeing the pizza herself. I had to make sure she knew I wasn't upset with her because she wasn't in the kitchen but I was definitely not happy at that point. And the person who ended up with the onion rings can't have onions! Sorry to say but this place is a big NO GO for us. And I just knew I was going to get something good to eat when seeing all the other dishes come out. Had to wait a few hours until I got home to eat something because I was over eating out...

RESTAURANT IN DECLINE. We ordered the same dishes here in 2021 and left a stellar review. After comparing photos from tonight with our last review, we could see and taste the difference. We deleted our previous review. All the food had that store bought frozen “stouffer” TV dinner taste. Stuffed shells were burnt hard on top. Meat in the lasagna was tough. Bread sticks were okay. Fried mushrooms were actually good. Our server “Kati” was friendly and attentive but couldn’t remember who ordered what. So put it on the table for us to move around. When we asked her to refill our drinks, she couldn’t remember what we had but after telling her she brought me what tasted like maybe a Pepsi/dr pepper mix. Hopefully that’s all it was. There were two waitresses and not busy when we arrived. We had NY cheesecake for dessert. It was still frozen. She said “it shouldn’t be. We had it out all day to thaw”. I was the only man there not wearing a tattered ball cap and dirty worn out flannel shirt or jacket. The women were wearing similar attire. The three flat screen TV’s showing a basket ball game and the screaming kids running amok in the dining area set the ambiance. The odor emitting from the restrooms hit you like the toxic cloud of a recently used truck stop restroom stall as you turned down the hall. The springs in our booth seat were so worn out we sank to my shoulders level with the table and I’m only 165lbs with a 32” waist. They were asking everyone to write a review. They had flashing neon lights in the windows and a huge “OPEN” banner hanging on the front. I’m sure they are struggling to attract customers at the end of that nearly empty strip mall far from the road but maintaining the quality of their menu would be more affective. Most of the customers were walking from the hotel across the street. The food was memorable a couple of years ago. Unfortunately now it’s something we won’t soon forget and a dinning experience we won’t repeat. It might be a good lunch experience for construction workers but not for a couple on...