KFC — Restaurant in Bentonville

I'm so sorry but KFC here in Arkansas is awful worst total experience ever it's taken me a while just to post this because I was so upset I normally don't go to the restaurant and even though they owe me money which they have said they do I have just not had a chance to go back to pick up my money the place is horrible the macaroni and cheese is disgusting I'm sorry but the only thing I can say that any good there would be the mashed potatoes with gravy and I would say that's about it I'm sorry but KFC has changed radically from here all the way out to California I could never condone what goes on here in Arkansas it's just totally awful I realized that the lady that I spoke to that was very kind to me and we had a long conversation she just wanted to make everything right and I get it but I have lost $40 with this company. I am going to get to this place to get my money back but at this point all I can say is folks think twice before you go there at least order something that you know and you really like and hopefully it is exactly what you ordered don't order something that you think might be good because chances are if you've never had it and you have it for the first time you're just going to go gosh what was I thinking? Anyway think twice before you use KFC because they have changed...

1. placed order at KFC at 903 N Walton Blvd at 12:41 pm and was told to pull up. No indication of wait time or any issues so I did not ask for the receipt.
2. waited like 15 - 20 minutes and saw other drive thru walk inside.
3. Inside, there was no communication that there were issues and absolutely no one working the register.
4. Asked for a refund and they give no refunds without the receipt and no further indication that they were working on my order.
5. It wasnt until I got on the phone with KFC's customer service and finally they wrote my order down on a piece of paper and then it seemed like they worked on my order and this was about 1:30ish pm.
6. This is by far the worst experience I have ever had with a restaurant.
7. Lessons Learned: - When placing an order via drive thru - ask if there is a wait time before handing over payment. - Always ask for the recipt. - All of this could have been avoided if they would have advised at the drive thru that there would be a wait.
8. Absolutely no communication and no one working the front line...

It is bad when people who are employed to represent a company decide that they want to reduce service based on their own wants. That being said, if your hours say that you are open to a certain time, you should be prepared to serve during those hours. If those hours can't or won't be honored, change the time. We got in after a long day and ordered 6 Chicken sandwiches. The clerk said she only had 2 fillets for the sandwiches,but could make the remainder with chicken tenders. OK. There is a reason that the fillet sandwiches cost what they cost and the tenders wraps cost less. It really isn't the same right? So, why try to offer them as a replacement? You just didn't want to prepare what I asked for, even though you weren't closed.... That seems to be a thing in the midwest now, but I thought it was more a Missouri thing. I'm disappointed but these days, who really...