Dunkin' — Restaurant in Berkeley Heights

Dunkin' Donuts truly deserves its five-star rating. From the moment I walked in, I was impressed by the cleanliness of the place. The well-maintained interior reflected a commitment to providing a comfortable environment for customers. The staff's friendliness further enhanced my experience; their welcoming demeanor and willingness to assist made me feel valued.

One aspect that stood out was the impeccable cleanliness of the bathrooms. It's often an overlooked detail, but Dunkin' Donuts excels in ensuring that even the smallest details contribute to a positive visit. The attention to cleanliness extended to every corner, reinforcing the overall impression of excellence.

Service was definitely on point. The staff's efficiency was matched by their genuine willingness to fulfill orders promptly and accurately. This not only expedited the process but also made me confident that my preferences were being met.

Beyond the confines of the store, the Dunkin' Donuts' location within a nice local area added to the experience. The surrounding environment felt safe and pleasant, making it an ideal spot to enjoy my treats.

In conclusion, Dunkin' Donuts sets an exemplary standard for a five-star experience. Its commitment to cleanliness, friendly staff, prompt service, and the appealing local area make it a top choice for anyone seeking a delightful coffee...

The worst customer service ever encountered!! On a busy Thursday morning I rushed in to pick up dozen bagels, cream cheese and a box of joe, it took the new lad behind the counter almost 7 minutes to get the order right. I was given a big bag and when I enquired if I had the cups, creamer and the box of joe in the bag? The manager responded curtly everything's in the bag!! I was in hurry and did not check!!! Especially when the manager responded everything is in the bag... guess what when I walk into my early morning event and while setting up the bagels I realize they did not put the box of joe in the bag! So I drive back and when I ask the manager why would he say everything was in the bag he goes I meant the cups, lids etc NOT the box of joe! And he had a rude attitude, when I said this isn't the service I expect after spending $40 he goes we don't care.. am not setting foot in this DD...

We live in the neighborhood and been using this location for a long time however, we plan to avoid this place like a plague. Simply rude and incompetent. We placed an app order for a pick up my our son. When he arrived, nothing available (either someone else picked up or never made). Showed the screen shot of the order but they refused to make it (claiming "no paper, no paper"). He just ordered offline and paid. My wife ran to the store and they kept arguing "no paper, no paper" - whatever that means. Asked for refund and basically got "not our problem so go away and use the app for refund" - asked how to do so as we couldn't find it and they rudely refunded with cash. This is very local business and wish I had another option close by. However, will...