Qargo Coffee — Restaurant in Berkeley

Having gone to this place twice already, this store has me already questioning the existence of why it was even there to begin with in the first place. It’s really hard to find parking, and even if you’re lucky, this trip may not even be worth taking public transit or driving to at all.

The interior of the shop looks modern, chic, and well organized. However, one can only imagine the environment and its tables — when I arrived and took a seat, some of the seats were dirty, and some of the tables were not even sanitized. The atmosphere of the shop seemed dead, because despite people studying, the music was too loud, and I could barely hear myself speaking, even while ordering my drinks.

I ordered a Passion Me cold brew, and to be honest with you, I tossed that as soon as I walked out the door. They have the weirdest drink options, and honestly passionfruit with cold brew does not sound fitting. The drink had too much passionfruit purée, and there was too less cold brew to even begin with. In addition, their drinks are insanely expensive, which one can expect because it’s right next to the UC Berkeley campus.

After this experience, I don’t think I will be coming back to this establishment again. Their service is really poor, and the person that runs the cashier and register and coffee machine just sits there waiting for our...

Customer service was awful. I ordered on the tablet as there was no one at the cash register, and I accidentally ordered my drink hot instead of iced. Upon apologizing and politely asking if my drink could be remade (explicitly saying take your time/no pressure), I was met with rude attitude and told that it's my fault, I should've known their menu better, they did nothing wrong, and there's nothing they can do about it. I've never experienced such attitude before especially given I was very polite and apologized profusely. Not only that, but when I didn't go to pick up my drink within 20 seconds, I was yelled at from across the shop. As a former barista, I understand the job can be stressful, but I was always happy to remake drinks as that is my job and the point is to satisfy customers. Safe to say I will never come back here after being disrespected, not to mention the coffee was $8...

TLDR: DO NOT GO HERE. Their 400+ reviews are illegitimate as part of a 5 Star = Free Coffee promo. Expensive coffee actually tastes like dirt. Extremely insensitive staff.

I ordered a drink and it genuinely tasted horrible, like bitter cough syrup/dirt. Despite trying to like it, it was seriously bad. I told them this, and all they responded with was “that’s too bad, you can buy another drink”. I thought that was just really insensitive, no apology, and no offer to remake it or provide a regular coffee. I asked if they could remake it or something, but they just responded asking “Can you not afford a new one?”, making me feel even worse, what rude staff. This highly suspicious company does not even try to listen to a genuine customer complaint, something new businesses should be...