Sweetheart Café — Restaurant in Berkeley

To be honest, I understand that this shop has probably had many issues with snackpass or people picking up orders that is not theirs and I understand that but I don’t feel welcomed and the gestures the gentleman gives to me as a customer is very RUDE. I came to pick up a snackpass order with number and name and he rudely gestured to see the confirmation. Fine, as I was retrieving the confirmation he disappears and I had to wait. He comes out and I show him the confirmation and he taps my phone to check the picture. PLEASE DO NOT TOUCH PEOPLE’S PERSONAL BELONGINGS WITHOUT ASKING. Snackpass does not require me to check item picked up. The calamari is, alright, not super hot. I had better impression when we went previously, but this time, I feel very insulted and the food tastes worst when it is a bad experience. Communication can be better, gestures and a little professionalism and sincerity for when the littlest business during this financial time is great. If you are having a bad day, don’t stand behind the counter and give your customers bad impression, sometimes the food is secondary. I give 2 stars because I appreciate that he is still in business and I do want to support small...

I go here regularly, their sweetheart black tea is good, their fried octopus is a little too salty sometimes but their instant rice is pretty good, I have mixed feelings about this place, the boba is good but the people there are extremely rude, I came in and sometimes they don’t even bother to talk to you, I misunderstood where my order was and the guy just looked at me and stared me down then after I kept asking where I can pickup my order he finally showed me, also they act like they’re caught off guard whenever I tell them my order number, I always make sure to say my number clearly but I have to constantly repeat myself, if you order ahead on snackpass it’s alright, but this isnt the place to enjoy your service or enjoy waiting in the line they usually have of...

Sweetheart Cafe is one of the best value Boba places that you'll find in Berkeley. They've got a pretty diverse selections of teas/ milk teas that you can order, but more than likely you'll find that you'll end up with a favorite that you order every time. For me that was the Tapioca Pearl Milk Tea, but I've had friends who prefer other selections as well.

Sweetheart also offers various snacks, I'd definitely recommend the popcorn chicken, as you get a good amount of chicken and adding a bit of chilli powder to it really takes it to the next level. Sweetheart is definitely worth a try at this price point, even if it's not your favorite, it can easily become a staple in your...