The Tea Cart — Restaurant in Berryville

EDIT TO ADD AGAIN: They did not follow through with their attempt to make it right.

EDIT TO ADD: management sent an email trying to make it right , a couple emails were passed back and forth and then we never heard back from them. So I'd say customer service fell short as well.

First I am going to start with the berryville location review, which is where we went for the bridgerton tea event today and what is driving this negative review, from the moment we walked in the hospitality was incredibly lacking. The greeter who ended up also being our waitress, didn't even seat us just told us we were in the corner and walked away. She checked on us a total of one time, outside of dropping off our courses (which she dropped off and walked away without asking if we needed anything). Our courses and tea came way later than they should've, for example the table next to us got there and seated after us and finished their courses after us but were continously checked on and got their courses and tea before us.The food was not up to par and was much more enjoyable the previous time that we went at the winchester location. We didn't get our third tea that we were supposed to get with out bridgerton event reservation and when we brought it up to our waitress she shrugged it off and told us that they were running behind with tea but didn't offer to get us our 3rd tea or an apology. She just didn't care. Gratuity was automatically added to our bill, which is fine if the waitress or waiter shows the level of service that equals what they take automatically. At the cost of $70 per person, we expected so much more. I would not recommend any of their special events at this location and we will not be visiting this tea house location again.

I'm going to end with saying our experience at the winchester location was amazing, when we went back in January. The service , food, and atmosphere was amazing at the winchester location. They even accommodated our absolute ridiculous last minute request of a dozen cucumber sandwiches and 4 of the earl...

Lovely little place with a great atmosphere. Having been to many tea rooms across the country, there are a few things that stood out to me:

1. the service starts with scones with jam and cream. However, it is not clotted cream but whipped cream. For a service that is at least $40, clotted cream seems an integral part. It's even available in jars in supermarkets. Every other place I've been offers multiple scones and refills on cream and jam for the table. None were offered here.
2. the lunch option we chose came with multiple small sandwiches, some of which were wonderful and some just okay. For example, the cucumber and cream cheese could benefit from some dill. Mustard on the ham and rye. That kind of thing. Again, the portions are small compared to other tea rooms.
3. the desserts are probably the best part of the whole meal. We ordered more lavender blackberry cookies to go.
4. the tea selection is varied and exotic! So appreciated. However, you get one pot per person. We weren't offered an option to get a refill or order another pot.
5. this is picky...but some of the staff were in the back and talking loudly about missed reservations, etc. It dampens the atmosphere, which is supposed to be an elegant tea room away from all those concerns.

This is a nice place that should do a bit better at making you feel like you're getting your money's worth. The bill was over $100 for 2 people, and those little things make all...

I was so excited to try out this place! A heads up, you are required to provide a hold fee with your card and it’s $25 per person and it goes towards your bill. It’s $55 per person and 20% automatic gratuity is applied as well. I don’t agree that an automatic 20% should have been applied. Our server was OK. I’m pregnant and can’t have teas. Whoever I spoke over the phone with let me know that I could have juice and other options if needed. Our server only offered me with Virgin cocktails when I inquired about juice, so I only ended up with water. I don’t know if our server was new or had an interesting way of doing things. We had to ask for water since she wouldn’t come by to replenish. When we asked for water, instead of getting the pitcher of water. She took our cups and came back with them with water in it??. We didn’t know if we got our original glasses back or what. So odd and off putting. It’s stuff like that, I wouldn’t have tipped 20% for. Cucumber sandwiches didn’t pair well with mint. Maybe something like pimento cheese would have been better, just a suggestion! Other than that, it was fine, atmosphere was as cute, service from our server was Mediocre, and price for everything was a little pricey, so be aware of that. Even with the hold fee going towards your bill, you’re still looking at paying just over $200 for 2 people. Glad I did it and now know...