Connie's Family Restaurant — Restaurant in Berwyn

I figure to express completely my feelings after a recent visit to Connie's. My wife and I were there this Wednesday, for about what I recollect to be a 4th visit. Our first two experiences, dinner then breakfast, were somewhat inconclusive, for they were extremely busy and we took in what appeared to be decent meals. Our third, then final dinning experience, both dinner with little to no wait, turned to be more revealing. The waitress did not hide her disapproval of our presence, my wife being of Filipino descent and I, a Black Man. Boy, did she show us! How dare we parade around in front of her! Service was inattentive, slow, though not busy, meals were slopped together, we had to ask for Everything from when we might expect our meals, to napkins to refills and for the check, which she gladly placed on the table before we could be served further, or before neglecting the dessert that was supposed to come with my wife's meal. We left a tip, as always, however, after leaving called, to report our poor experience to the manager, Jose/Juan (?). He apologized and even noted our displeasure saying he noticed we didn't finish our meals. It was HE who asked if we would like carry out containers. I told him I didn't want to create a scene there but he needed to know of his waitress' behavior. He acknowledged everything. After declining an opportunity to make things right, I simply explained we'd prefer going where not only our patronage is appreciated, but be treated with dignity and respect, and lastly, ENJOY our dinning experience. I never riff on a place, but enough is enough! People need to know. Some may not care and you contribute to the problem. I told the manager your doors are open for one reason: ro make money. If your staff is so biased they cannot perform the duties they were hired for, maybe they should not be there. This place is not recommended, if you've a...

This place was an awesome hidden gem. To me at least as this was my 1st time hearing about or eating at Connie's. Every single person who worked there was genuinely friendly & happy to help w/ anything. I had to update my review from just the 5 stars w/ no content regarding my exierience when the owner was even kind enough to thank me for my lazy review. I went for pizza last night at a spot i had rated 5 stars, however dining in at the place changed my mind drastically. There must've been 20-30 people working there & everyone of them was thanked on every exchange. Not One of them is even familiar with that word it seems. All I got was an order missing an item I had gone so far out of my way to add on it was absurd. The girl sold us on some crazy expensive platter that didnt even come with what I wanted. Onion rings. So we said ok to her upsell platter & asked for a side order of onion rings. Those never came & i couldnt have picked my waitress out of a line up, they all moved fast & looked very similar. A bill appeared on the table & I was disgusted at the total. If a place is gonna abuse u w/ prices like that u would think the staff could muster up at least half the hospitality that Connie's showed & they did it by choice because the prices there are so reasonable they could get away with acting anyway they please. Sorry for the short novel here but the service last night at a soon to be updated review of mine really made me appreciate places like Connie's. Its good to know places with good food, decent prices, & an awesome staff from the top down still exist because god knows I can't cook so they'll be seeing much...

I can’t say anything about Connie’s food, however now I’ll never know given that my first impressions of their service was horrible and they lost my business forever!! While trying to place an Uber order on Mother’s Day, in light of our regular breakfast place being closed due to the holiday, my mother called the restaurant to inquire as to how many biscuits came in an order of country biscuits and gravy, so we could better estimate how many orders would be needed to serve 4 hungry people. She quickly explained that she had a question about the menu and the woman who answered the phone very rudely snapped that she didn’t have time for questions. Not only was the attitude completely uncalled for (honestly how long would it have taken to just answer the question if you’ve already bothered picking up the phone), but it is totally inexcusable to hurt a mom’s feelings on Mother’s Day no less. We usually Uber breakfast 4+ times per week and are always looking for new places to add to our rotation; unfortunately, Connie’s won’t be one of them. In the time of COVID, with so many local businesses closing down, I’d rather support restaurants that can be bothered to take a moment to show a basic level of care and decency towards...