Papa Johns Pizza — Restaurant in Bessemer

If I could give negative stars I would. I was delivered the wrong order and when I called was told ‘the driver made a mistake and is bringing your pizzas.’ He arrived 10 mins later to take the pizzas I had but mine ‘were coming from another driver.’ I asked if they had been taken to the other house or they were new.’ He stated ‘they were new.’ I said,’ ‘it’s a pandemic and id appreciate your honesty in this.’ He again said he was just taking these pizzas and would bring mine. I called the store and was told ‘no, he’s getting yours from the other house.’ I asked for new ones and was told ‘it’ll be awhile.’ I asked to be expedited because of the mistake and was told ‘it’ll be awhile for me to get a new order out.’ Ive requested a refund as I am shocked by the reckless and cavalier behavior of this store. It’s negligent any day but amid a pandemic it’s shocking and dangerous. To the people that were delivered the pizzas we had, we don’t have Covid...

I seriously DON'T even give this place 1 star. I purposely stopped going to Dominos bc I've always loved papa johns.. but THIS specific location is HORRIBLE. The "manager" has ZERO customer service skills. They made my pizza incorrectly and I tried to show as well as tell him and instead of apologizing or trying to fix the situation, he argued with me and insisted it was right. What a JOKE. The 2nd time I called to place an order and the same guy answered the phone and placed me on hold... after being on HOLD for 20 minutes I decided to drive up there instead. I get there and he tells me, "oh yeah I don't currently have anyone available to answer our phones"...THEN DON'T ANSWER ... I'm sitting here right now watching them (all 5 guys) work and every time the phone rings, the "manager" just places ppl on hold yet never going back to pick the phone up. This "manager" is by far the worst I have seen and dealt with in...

I don't typically write reviews, but tonight is a bit of an exception. The delivery driver dropped another family's pizza's at our door, and delivered our pizza to their house.

A few minutes later the driver shows up to retrieve the pizza from us. We explained that we're unnerved by the thought of our food being delivered to an unknown home in the middle of the COVID-19 pandemic. The driver then told us that he was going to bring a new pizza from the store, not bring us the pizza from the other peoples house.

Just to verify, we call the store and were told the driver was on his way to pick our food from the other house to bring it to us and that he wasn't bringing fresh food as he had claimed. He outright lied to us and is swapping food back and forth between complete strangers in a global pandemic... complete disregard for the well being of their customers and 100% defeats the purpose of...