Starbucks — Restaurant in Bethlehem

I’ve given this Starbucks so many tries but after today I’m done going here. Every time I go, there’s something wrong with my order and I literally order the most easy thing. It’s a Tall half decaf with cream and sugar. Either they give me a grande which happens more often than not, which makes me think they’re trying to upcharge people on purpose or I get a whole decaf or a regular coffee when I said half decaf. Today I got a grande even though I said tall. Ive been going to this Starbucks at least twice a week and the only time my order has ever been 100% correct was when there was an elder millennial at the window instead of a...

I usually don’t have an issue when I order but my husband and I came to get some drinks we were really craving and unfortunately, they didn’t taste right and we didn’t get the chance to bring them back and have them fixed as we were on our way to important appointments. I called the store to see what could be done and when I returned to resolve the issue, the staff was very kind in helping me replace the order. Thank you to Liz, she was very kind and sweet and even asked me what was wrong with the drinks so the same thing wouldn’t happen again. I feel taken care of, and am glad you guys care for your customers in...

I traveled to this location earlier this morning and purchased an iced matcha with 3 pumps of vanilla and strawberry cold foam. I had to turn around during my route to work to return the drink. The drink did not have any vanilla syrup and a coating of the cold foam. I was much more disappointed with the customer service as the female worker on drive thru was only interested in remaking the drink opposed to what the concern was. How can you remake the drink unless you understand what went wrong and to have someone else remake it? I will refrain from going to this location. It is just wasteful time and...