Starbucks Coffee Company — Restaurant in Beverly

Everyone who is leaving 1-star reviews is absolutely spot-on. My intention is not to be cruel here, it's just the truth of my experience:

Every time I've gone here (and maybe 6-8 times in the last couple months), I am waiting 15-20 minutes for a single drink. I think they prioritize the Drive-Thru and forget about the in-store orders? Not sure.

One time I ordered a matcha latte with "light" ice, and my drink was only filled halfway. I paid for a grande so I had to ask them to please fill the rest of the cup. I get that the size includes the typical ice levels, but I was not expecting to get a cup literally only halfway full.

There was another time I ordered a cortado, and they didn't know what I was talking about. I asked for two shots of espresso with a bit of steamed milk and they said they couldn't do that. So they made a latte instead...?

Another time I was at the counter for 12 minutes waiting to order. It was just me. No one else in the store. There was no communication, like "be right there" or "Hi, I'll take your order in just a sec." I felt like I was on Punk'd.

Recently, I ordered a breakfast food item and waited at a table for 25-30 minutes with my friend. I finally went up to ask where it was, but not a single worker looked at me. When someone finally addressed me, I asked for my breakfast item and it had been sitting on the other side of their working area, by the drive-thru window. It was cold. And sadly that is the third time that's happened to me with food items at this location.

Not as important but for some reason they don't put napkins out and you have to ask for them haha.

The atmosphere is nice, I like reading there. I think I keep coming back because it's such a convenient location, and I am just hoping it'll be a better experience. But nah. Same every time.

You should still go to Starbucks, just...

I don't typically write reviews like this but this location is absolutely terrible. My husband and I went on a Saturday at approximately 10:40am. My husband placed a mobile order ahead of time. When we got there, the drive thru line was in the street. But my husband went in to grab the order: a coffee, a tea, and a breakfast sandwich. He had to be somewhere at 11am which was right around the corner from the starbucks. At around 10:55am, he came back out empty handed and told me it was a nightmare in there. He took the car to his location as to not be late and I stayed at Starbucks to wait for the order and would walk to meet him after I had no idea it would be so bad when I walked in. I, no exaggeration, counted over 25 people waiting. Tons of drinks on the counter that were for no one waiting. People just leaving because they could wait no longer. The cashier even started offering refunds to people who could no longer wait. (I'd have got a refund but my husband paid with his card and I decided to wait it out.) There were like 4 or 5 people working, looking miserable which I understand but they were severely disorganized and understaffed. Half my order was ready and then I had to wait for the additional coffee which they made but never called out the name. My sandwich was ice cold. I walked out with my full order at around 11:30pm. I legitimately waited almost an hour for 3 small items (which I did choose to wait but this is absolutely unacceptable.) I will most definitely not return or recommend to anyone. I've been to this location previously as I used to live in Beverly, and they are always very very slow but this was like nothing I've ever seen. The Pic provided shows all the disorganized orders that were for no one who was actually in the store waiting. The crowd of people was only about half of who was...

"Cynthia Villar 2 reviews

a month ago Says it’s open until 8:30pm but it closes at 1:00pm every day. For us night shifters it is such an inconvenience. They take forever with mobile orders, they don’t seem to have enough employees and it’s upsetting to have to drive to another …"

THIS LINE IS HERE BECAUSE INSTEAD OF LEAVING YOUR SEPARATED PARAGRAPHS THEY SMOOSH EVERYTHING TOGETHER. THE STATEMENT ABOVE IS A PASTED REVIEW FROM A WHINY PERSON.

Where does it say that? Since well before your bicker, their hours have been 4:30 am - 3 pm, changed from the original hours during Covid-19. Maybe actually try finding out if a stores hours have changed before assuming everything is still the same as it was 5 years ago?

I love it when people cry and complain about the coffee services that they require because they're incapable of making a cup of coffee at home.

The staff here is why I drive to Beverly to get my Starbucks. Being able to get there earlier in the morning is great. Great customer service can make all the difference in your day and sometimes even change your own tired "blah" morning into a better...