Regina Pizzeria — Restaurant in Beverly

Went in to pick up large pepperoni pizza I ordered on phone. The young kid who took my order was the same guy who was at the register. It takes him 10 minutes to realize I'm at the register. Finally I tell him I am the one who called 20 minutes ago for large pepperoni pizza. He said "oh man I put in a large cheese, but I can throw some pepperoni on the pizza and put it back in the oven ". I had to pick up the kid at a certain time. So I took the plain cheese, when he gave me the box it wasn't secure at all and the pizza almost fell out. After I put the box together properly I realized the pizza was very uncooked. But when I was got home I realized because the little blonde hair kid who had hair over his eyes left me with a couple of his hairs on my pizza. So I threw the whole damn thing away. How can everyone have head gear on but the one kid with hair over his eyes doesn't? Who ever is the GM of this store, or manager or whoever the hell is in charge take care of this type of issue that should never happen in a restaurant. Regina Pizza you're better than this. My family and I buy 5 to 10 pizzas a week from you but after today that has ended. Treat your customers properly and like they matter, because in today's economy trust me they do. I wish...

Update, time line of these goes from bottom to top:

They have become much more consistent. If this changes, I will be sure to report.

Update: 11/15/2024

STOP BURNING THE BOTTOM OF THE PIZZA!!! This is happening far too often. I work long hours and sometimes can't stop to eat so when the pizza gets here and its not edible, its a more serious problem than just being hungry for a little longer. PLEASE DO SOMETHING ABOUT THIS!!!

Update: this upgraded rating from 2 to five stars is for whoever is making the pizza there on Friday. Another beauty!

Picture map:

Pic 1: under cooked Pic 2 and 3: burnt Pic: 4: Friday perfect Pic 5 and 6: Friday perfect

Update a day later: got the pizza you are hoping to get from here

Update: serious consistency issue. This time it was borderline burnt. Last time it was great. Sometimes it’s undercooked. I hope a kitchen manager sees this and cares.

Guess I’ll finish cooking this? Shameful, you should be embarrassed having your name on the box this...

A family staple for 15 years; consistent, and Bowie style for metro Boston pizza. Not fancy boutique pizza, not your regular old ‘Roast Beef & Pizza’ kind of place either. The crust is consistently satisfying - thick at the edges, but not too thick. The sauce is delicious, and the toppings we get (pepperoni and the occasional green peppers & sausage) are always great. We’ve picked up pies on the way home at Polcari’s, and we used to go to the Liberty Tree mall one until it (like most of the mall) closed up, and now am happy to be able to zip over to Beverly at the locations in the Cumming’s Center. Basically a win all around! The Beverly location is more of an in and out lunch shop, so not much ‘atmosphere’ - but the pizza is the spot on and the...