Pizza Inn — Restaurant in Big Spring

We’ve been going to Pizza Inn for the last 10 years we’ve lived here. Any time we go and there’s not the pizza that we want on the buffet, they will make it. Well, we went to eat for a late lunch today. I can’t eat the bread on the pizza. I sat down and requested for a gluten free (gf) pepperoni and pineapple. As I was waiting on my pizza, I got a small salad and ate the topping off of a single slice of dessert pizza. My pizza came and ate 3 slices, the husband ate one. I had 6 slices left and waitress came and picked it up. Food was great. We went up to pay and noticed our bill was for $44.12 for 2 people. When asked why it was so high, bc mental math told us it should been around $30 for 2 buffets, we learned that I was charged for a buffet with water and an additional $11.99 for the pizza I ordered. I should have questioned it when they put the pizza on the table. We learned bc I ate the topping off of the dessert pizza they couldn’t downgrade me to a salad bar. So, I had 3 slices of gf pizza, small salad, and topping of a dessert pizza for $25. I wouldn’t have eaten salad and dessert pizza if I had known I was also being charged for the separate pizza. We tried to explain that this has never happened before thinking it was just a mistake. We asked to speak to a manager, she listened but definitely didn’t have a customer service posture or response. She basically said that the gf pizza has never been included in the buffet price even though it has every other time we have gone and bc I ate a slice of dessert pizza I was also charged for the full buffet. I simply explained we will never be back and she simply said “OK.” If the policy has changed, that’s fine but the waitress should have communicated that I would be charged in addition to the buffet. You will not be in business for much longer if you...

******We did receive a call from the manager, AFTER I posted this review. So, he did try to make it right. But, still I don't think they understood it was not just about the money, but the time, trouble, and aggravation. The food is okay, but no prosciutto and canned mushrooms kind of suck. But, on the last delivery we ordered by phone, because the website was down, they over-charged my card $50. The total, including a tip, on the receipt my husband signed was correct, and actually showed correctly that night, as a pending charge on my account. But, when the charge posted, it was $50 more, so the extra $50 was added later when it was input into their computer. It took 2 phone calls with the assistant manager, and a visit to my bank, and a visit to the pizza inn store with my bank account print-out to get a refund of the $50. This actually caused a negative balance on my account. When we showed up to get the money credited back on my card, the staff was rude, and acted like they were doing me a big favor by returning MY money that was actually stolen! I received no apology by the staff when we there, though my husband was offered a nice apology on the phone. The offer to pay for any bank overdrafts was nice, but since I had explained the situation to my bank, they actually waived those charges, so pizza inn can thank WellsFargo for saving them a few bucks. I am thankful they corrected their mistake and I do appreciate the manager's effort. I just do not appreciate the attitude we were shown by the staff inside the store and no offer of coupons, or anything to make up for the time and trouble...

From my Yelp Review: Pizza in town, hands down. The thin crust is good with a cookie/cracker like crust - but my fav is the Italian with mushrooms. Its a garlicky chewy type of crust like a good breadstick. They have another deep dish that my wife likes. Its my understanding that all three are made daily and have proof up, like a bakery or something. Then they use fresh mozzarella. I think that is pretty rare among chain restaurants since it takes a bit of time. The manager/owner Kaleb showed me the mozzarella grater and it had a 3 hp motor or something, he also showed me his water purification system and I think it rivals any commercial systems. Thats a big deal here since we have terrible municipal water. We did a school fundraiser and they have volunteers run the dishwasher and wait tables for tips and 10% of the gross. It was really successful, Kaleb said that some groups raise over $2,000 in a single 6 hour night. I think this has a lot to do with it being my favorite, they have the home town feel and live in the community. One of the best hacks is to get buffet and make a request with the waitress. They bring it to your table and scoop off a few pieces then put it on the buffet. Pizzert is also so good, chocolate chip or Bavarian cream for me.

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