Pizza Hut — Restaurant in Birmingham

I ordered a pie from store Pizza Hut 1036, 2145 Bessemer Rd. In Birmingham to be delivered to my nearby hotel room. Pizza was to be delivered at 5:22pm on the 9th of December. I get a notification that my pizza will be delivered by doordash..I didn't order from doordash, I ordered from Pizza Hut. Had I wanted to do business with doordash, I would have ordered from doordash. At 5:16 I get a request to cancel my order from the dd driver because the employee dropped the pizza. I told him to cancel on his end so the order can be reassigned. I get a call from a second driver saying the store doesn't have my order in their system. He says the first driver must have taken the pizza and canceled the delivery. The store says they don't have have my order in the system. Then, my order gets canceled. I call the store and talk to the manager on duty, Spanikee Mickles, who says I need to take it up with Doordash. When I tell her I didn't order from doordash, she hangs up on me. Two call backs go unanswered. So at 6:30 I drive to the store and still get no resolution. The manager was completely rude, unsympathetic and unhelpful. Total; not my problem, you figure it out; attitude. She provided no resolution or guidance on how to achieve resolution. Not anything resembling customer service. Hanging up on a paying customer alone should be grounds...

Order delivery 2 pizzas, 16 peice Medium wing, 8 peice Burning Hot wing, double breadsticks..Missing the 8 piece, store said they had 2 wings in the order, delivery drivers passenger said they had, put them both together. Who's lying, called customer service they said the store kept hanging up on them, so no reorder, no refund. So I guess I gave Delphine my driver and her passenger and kid dinner or pizza hut forgot. Who knows. My first order was perfect, but this one is ridiculous. So who's paying me back driver or pizza hut plus there tip. I'm not feeding a stealing driver and tipping them as well. Hope the owner gets this handled. I'm a new customer this is my 2 nd order and unless they make this right it will be the last order. Fix the problem, please. Customer support is a joke they can't get the pizza hut the answer but I can. Please give me my refund of Delphine tip ans for my wings. I don't feed and tip theives if that's the issue. Get it this fixed please. Order cast $61 dollars without...

If I could rate this place NO stars I wouldn't leave this rachet place a single star. I place a carry out order online and went to pick it up and sat for over an hour then get my pizza and get it home and open it, it is COLD, BRICK HARD, BURNT AND DRY!!!😡😡COMPLETELY unedible and not fit to eat!!!. So I go back to return it and ask for a refund and first the girl at the window has an attitude then goes and get the dude that fixed the pizza. Dude became very argumentative and going on and on about how I did sit in his drive thru no 2 hrs in which I did sit there for over an hour. Then he says he will remake the pizza and I'd have to wait an additional 30 minutes and I told him NO I want a refund because I didn't know what he might do to my food and he kinda smirked and said "well u don't ".... Don't order NOTHING from this place!!! They kept the dried our burnt pizza AND did NOT refund my money. I will be going straight to corporate and reporting it to them. That place needs to be shut down at the...