Ensley Seafood — Restaurant in Birmingham

So, in defense of the restaurant it's fair to say I am a tough customer. I hate eating out because in my experience you never can tell what the hell you're gonna get from these restaurants on any given day. But last night I was called in to cover an emergency shift at work and couldn't stay home for dinner. So on my way in, I stopped at this place and just hoped for the best. Well, NOPE! NEVER AGAIN! These people appear to have a contemptuous attitude towards their customers. And the food is not seasoned. I picked up a plate for myself and my coworker. I specifically asked the guy for ketchup, mustard and hot sauce because we had chicken and fish and fries. The gentleman said "yeah ok". A few minutes later he comes back and hands me my bag out of the window (drive thru), and I drove on to work. Wouldn't ya know, we open the bag at work, and there's no ketchup, mustard or hot sauce. No napkins or straws. No plastic ware (forks etc) either. Nothing. And the food wasn't seasoned. So... Yeah it pretty much went in the trash. I tried to call this business to alert them of this very poor experience that I had from them last night, but they don't answer the phone either. I'll...

I ordered me and my family dinner from here on a Friday and upon putting my order in and getting to the window to pay and receive the food I always ask for my order to be repeated back to me. The lady at the window did repeat my order but stuff was still missing from my order. I came back days later and the same lady was in the building and I told her about that ordeal that happened Friday and it was like she disregarded everything I said. Then she has a habit of making it seem like she can't hear when you're placing your order... That pisses me off plus the amount of food they give you vs the prices for the stuff you actually order...

This is one of those businesses that has been in a community for so long that they feel like they no longer have to try any more. The service has been slow and unfriendly the last couple of times I went there. If you ask for condiments and napkins make sure to check your bag before you leave because they have no problem lying and saying that they put them in your...