Dunkin' — Restaurant in Blackstone

I'm a dasher. Usually this place is awesome, super friendly staff very kind! This morning however at 10.30 to when I was done at 10.50 I received so much unprofessional lip and added difficulty to customers orders just for the sake of being difficult. The manager was embarrassed because they had a order stolen before I got there, in here immature embarrassment she refused to put orders onto the to-go tray system. Instead a different employee had to middle manage the order which they refused to call. Because the replacement order Doordash put in was in a code #..not the customers name. (Because it was doordash..reordering due to their mistake.) For no reason at all they ruined the same customers order twice. What an absolute shame and all because of one individual. I'll always remember "we don't call out numbers, only names". I am a platinum dasher and Local guide on google so I am in this building multiple times a day. I assure you from not on I will be so critical with my doordash details, My customers will know every incident that occurs. Also to try and give me lip for a orders name entry? is she really so stupid as to think doordashers are the ones making up the customers orders and names on a whim?....FYI I took a look at their times boar, being versed in the food industry. Their weekly average serve time is 52 seconds. its often close to this, THIS morning under a rude lips management the time per order average was 2.55... that's 5 times slower than average. FIRE HER for...

I have never given a bad review but this incident was worth sharing. I approached the drive up, I could hear static in the speaker and some chatter including the words all set... I assumed it was a worker taking care of an inside customer and perhaps left the speaker on, I waited a minute or so, and then heard all set again, I then responded with a simple hello. The girl on the other end responded, yes are you all set? I then responded with an " I'm sorry I did t realize you were speaking to me" she then said " well ya I asked you like three times".. I said I'm sorry I didn't realize you were speaking to me, I will go somewhere else, she then said ugh yiu don't have to go somewhere else... I told her to have a nice day and proceeded to another Dunkin' Donuts where I approached he drive through and was greeted with " welcome to Dunkin' Donuts can I help you?" And then it was clear that the person on the other end was addressing me. I called the store to speak to a manager and as expected there was not a manager on today, I asked the name of the manager and was given her name along with the assistants name and I will be following...

Order sandwich with no egg, allergy. Get fried egg. Send it back because of allergy and They take the egg off the bread and try handing that back to me. I refuse. I get a smirking kid who has no customer service skills, someone should tell him if he thinks handing customers the wrong things that can make someone sick is funny then he should look for a new job, simply unprofessional. The girl they had making sandwiches seems to hate her job, throwing things, having a immature temper tantrum because she has to do her job which she gets paid for, also childish and unprofessional. Management seems to think that behavior is okay, as the manager is the one who took the order, rushing, needs to slow down. I would've sent both these uncaring kids home and took over both their shifts if I was in the managers role, used to do it all the time and still do in the kitchen where I work. Can't handle the heat get out of the kitchen. Second time I've called the board of health on this place. Will not be going back...