Subway — Restaurant in Blaine

Do not go to Subway- Because no phone number exists for contacting customer service, I am forced to communicate in this manner. I am not usually a person who shares on yelp. In fact, I find most of the comments made on here to be extreme and detrimental to any business to an unreasonable point. However, with no other option offered to communicate, here I am. Last evening we visited the Subway at: 12410 Aberdeen St NE Suite 100 Blaine, MN 55434 Here are my issues. Subway, In an antiquated system that probably persist from their early days, still offers paper, coupons by mail. I cannot think of another fast food chain that has not moved into this century and developed an app and incentivizes their customers through modern techniques. The only piece of the system that is even remotely keeping with the times is the QR code on these coupons.The majority of people under the age of 50 are starting to pay for everything either buy card or buy systems like Apple Pay on their phone. The idea that someone would carry around a paper coupon is ridiculous. The only explanation for persisting with this method would be the hope that no one would ever be able to present the coupon. Fortunately, I am not a person who is in a position to absolutely need to use a coupon, however, if one exist, it should go against anyone’s frugal tendencies to not attempt to utilize and offered discount.

In order to utilize this antiquated system in an effective way, people have begun to take photos of the coupons and use the QR code to scan at the restaurants. This has been an accepted practice at many locations, as it should be. On our visit last evening, we were informed that the business would no longer be accepting the QR code on a device to apply the coupons.

While I can understand the business flex of this change in policy, it is my opinion that it will ultimately be the demise of Subway because they won’t be able to compete in the current market.

Specifically, in this exchange, we were denied the application of the coupon. We were then pointed to the possibility that digital coupons existed within the app. The employee had no idea that this is not a true statement. It was then that I resorted to finding a coupon code online that was applicable to an order placed online. having real time researched our own solution to the problem, we went to place our order online. We couldn’t because the online ordering was closed. They were not accepting online orders at that time, even though the store was fully open. The general manager on site stated that they had no control over our ability to order online.

At that point, I suggested that the effort put into finding a resolution on our parts and the frequency of our patronization to this restaurant, it might be in the best interest of securing frequent and future business for the manager to apply some sort of discount to our order for that evening. She, without remorse, declined and complained about not getting 40 hours in a week and how she as the general manager had no control over anything in her store.

I will not return to Subway. There are plenty of other sandwich, restaurants of higher quality in the same price range. I will always choose to go there from now on. Although I know that it is unlikely that this message would ever get to anyone who would want to affect change, buyer beware at Subway on Aberdeen Street in...

I'd give zero stars if I could. The young kids working last night should definitely not be in a customer service role. Not only was the store out of a few breads that we wanted, but the staff was rude and clearly had no idea how to make a sandwich let alone how to talk to customers. Girl asked us twice if we would like our sandwiches toasted, my boyfriend said yes, I said no. Girl started to grab the sheet to toast the sandwiches, dropped it on the floor then proceeded to pick it up to use it. When her coworker told her no to use the other one. The girl put both sandwiches on the tray to toast, I stopped and nicely said "honey, I told you I didn't want mine toasted." The girl looked at me and said "my bad, I forgot it's not that serious." I looked at her and said excuse me, girl kept on saying it wasn't a big deal that she made a mistake. I told her it is a big deal when she isn't paying attention and listening to the customer, and what is an even bigger deal is her attitude. At this point I've had it, turned to my boyfriend and told him we were leaving. The girl started waving and told us "bye". I turned around and asked for the manager only to find out the manager had stepped out. Girl kept waving goodbye and telling us this wasn't that big of a deal. Walking out the manager did stop me to talk asked for my name to get me a free sandwich next time. I declined, damage has been done and if they continue to employ kids that just don't care about good customer service they will start...

Let me preface this with the fact that I never complain to restaurants about food... Even if I'm given the wrong order I'd rather eat it quietly than send it back. Yesterday was different.

I used to frequent this Subway after swimming lessons with my kids. I finally got the app and ordered online, uneventfully (well, they were out of diet Coke, but things happen sometimes). The next week I ordered again, but it was not ready when I got there, and they said they had no record of it. Fair enough, whatever happened with the computer system, I don't know but it's easily forgivable. I showed him my order on the app, including that I already paid. After a discussion with another employee he says that he'll make these sandwiches "just this once as a courtesy" because "you never know what kind of scams people pull nowadays". I told him it wasn't a scam, the Subway app shows a paid order went through but he carried on about how he was doing me a favor despite me being a suspicious person, and how I should've cancelled the order... Which I couldn't because it was already complete. He suggested I call the credit card company to refund the payment instead! I eventually got my sandwiches but not after hearing him discuss my situation with the customer right next to me. Disgustingly...