I really love supporting black owned business and do so with empathy and some sense of understanding for our folks in the business sectors. So this is tough for me to write but it is honest.

I've ordered from TJJSH more than 5 maybe even 8 times each time considering what I previously mentioned. However, from the first time I ordered until I went in today to pick up my takeout order I've had an unpleasant experience each time.

Location: It is (in my opinion) not located in the best area and does not have parking. If you can find parking on the street during the summer you're lucky. Don't even bother in the winter because the narrow streets presents a huge issue especially during the snow season (They don't do delivery).

Ambience/Layout: The takeout area is not kept up at all and seems disorganized. (You can judge this yourself)

Ordering Takeout Over the Phone: The phone system is terrible and the voicemail box is always full. The pre-recorded message regarding the specials has not been updated since my first order sometime last year (2020). Whichever person answers the phone never seems polite nor enthusiastic about the call (sounding bored, sleepy, annoyed etc.)

Picking up Takeout: I've always opted for takeout because of the location and parking issue. Whenever I've been told my order would be ready in 5-10 or even 15 mins it has never been ready when I get there and I always have to wait at least 15mins (without an update on my order btw). There's no seating and the takeout area is a bit high traffic...understandably.

Food Size/Quality: While the food I've ordered has been ok for the most part (wings <-- were a bit frail and salty, catfish was yummy, all sides are super good, no desserts though so can't comment there). The portions for takeout are not ok. I've also had a couple orders be incorrect or spilled over.

Customer Service: Overall the customer service is terrible and needs improvement. There's no customer engagement, no follow up on orders being prepare or upselling of any other food items or drinks. No apology for long waits, offer of a refreshment for long wait etc. The cashier should definitely be trained on the above mentioned.

Overall I'll give TJJSH one more try if there are no changes I will not be returning ever.