6 weeks ago I reached out to Denny’s to try and create a baby cake for a friend. I sent them some pictures and asked for help. They were very black and white with the photos I sent and could not wrap their heads around helping me just use those concepts for a design. Because creating a 3D concept was a struggle for over a week, I asked them to just change it to a sheet cake design to make it easier. They sent me a quote for half a sheet cake but since I asked for a sheet cake I just didn’t even see ‘half’ in the email.. the confusion continues.. 2 weeks later I check back in with them on the design and they tell me they don’t have any of the pictures I sent them before and we had multiple conversations about and asked me to basically start back over and resend photos as PDFs - how did we not already have the design nailed down? No idea. So I just explained to them again what I was wanting (simple ‘baby is brewing’ with a beer mug and baby bottle art)... at this point we are at 6 weeks and I am needing the cake this Friday and so I comment to them on how they have been confusing and lacking in communication because I have had to repeat myself for weeks and they haven’t been able to help create this at all which I’m not used to with a bakery. They told me to go somewhere else because even though it’s been 6 weeks and I’ve had to check in with them multiple times, I’ve repeated myself multiple times, they never even saved my decor pictures and requests, and their ‘half sheet cake’ quote was not what I asked for, they believe they have not lacked in communicating. rude and unhelpful. Unless you have a picture of exactly what you want and you have weeks to spend on back and forth, look elsewhere or you’ll be 6 weeks into trying to work with them and you’ll be told to go somewhere else.