McDonald's — Restaurant in Bloomington

This is twice in a row that our order has been a total disaster. Yes we have 4 kids and so it's 3 happy meals and a combo and yes the two little ones want ketchup only on their cheeseburgers. The other two are mcnuggets and literally nothing else is special and yet last time we ordered we got a cheeseburger with everything and even whole layer of some sort of seasoning as though it was done on purpose. The happy meals were missing the French fries altogether. Today, after sitting in the drive through for 30 minutes while all of the cars behind us got their food and left, we were finally approached by someone asking for our receipt because "the screen had been cleared too quickly" and so they didn't have our food ready. I gave them the receipt and continued to wait long enough for all of the food to have been prepared fresh. After some time another employee brought out part of the order but it was wrong. Then someone else brought out more of the order and I asked if it had been checked. She said the manager had checked it to make sure it was right. I checked what I had been given and it was all there. Then the rest came out and Jim the manager came out and told us the delay was due to the order being made wrong and him having it remade and gave us some pies for our trouble and said our next visit would be on them. I thanked him for the generosity and his making sure the order was correct and we left. The part of the order we had not checked was the sandwiches and of course one of the two had everything on it except the cheese. If Jim had had the sandwiches remade then how was one of the two still wrong? This is just the normal now I guess and maybe everyone deals with this kind of stuff but really just seems to be a little...

I understand that many businesses in food service are suffering from being understaffed at the moment. I understand if it takes a little bit longer to complete an order. However, it is absolutely unacceptable to leave drive-thru customers sitting AT the speaker waiting to order for 5-10 minutes. This has become a trend. This morning my husband and I gave up and left after sitting at the speaker for over 5 minutes in silence. The car in the other lane had been sitting there when we arrived and was still waiting when we left. There were no other patrons ahead of us waiting for their orders and keeping staff busy, we were simply being ignored. The previous several times that I have tried to go through this drive-thru it has taken upwards of 30 minutes for maybe 8 cars to get their food, and while I waited many other patrons sat at the speaker being ignored for 5-10 minutes and then gave up and left without their food. It's a shame, because it's quite a convenient location, but I will not be patronizing this branch again for the foreseeable future. It's gotten ridiculous. I will go to Burger...

I went inside so I could use the restroom & wash my hands before having my lunch. The ladies restroom was very NASTY & needed attention. It appeared the multiple pieces of toilet paper on the floor had been used. I went out to place our order & had to use a kiosk, because no one was at the cash register. For someone my age, the computerized process is a challenge but I muddled through it. And so did the other older couple who was trying to figure out how to place their order on the other kiosk were grumbling and struggled with figuring out how to place their order as well.

I sat down to wait for my order and when I heard my name called, I went to the counter to find a bag with my order in it, but still no live person to mention the condition of the ladies restroom NASTY condition to an employee.

I will never return to this location, because of the lack of personal customer service, as well as the unacceptable condition of the ladies restroom.

P.S. I drove on down the road and stopped at a completely different type of business location to use their restroom and it...