Taco John's — Restaurant in Bloomington

This was my first visit, I got to the drive thru and was immediately told it was going to be awhile very rudely. I said ok then he immediately took my order. The guy stopped me several times acting extremely frustrated and had zero customer service skills at all. I spent almost $40, I would think I could at least get a little courtesy. I proceeded to pay and had to drive back around to spot 1, there was absolutely no one in the restaurant nor the drive thru. It didn’t take long for my food to come out and the worker didn’t even say thank you, have a nice day, nothing, I said thank you and I got a “yep”. The food is very good but having such terrible customer service has turned me from visiting this establishment again. Just seemed to be a bunch of kids running the restaurant who really doesn’t want to deal with customers at all. Such a shame because the food was excellent but customer service is extremely...

I like the food, but it really pisses me off when they close early, which they do OFTEN ENOUGH TO CHANGE THEIR HOURS, then they leave the sign and lights on to the drive thru like they are open. I went last time at 10:38(about 6 mins before that since I sat there a while waiting) they said they were closed...on a Friday night, which I see was evidently an hour and a half before their posted closing time. This is not the first time they have done this either, but I'm thinking it may be the last time I bother going there. Not only did they not apologize for closing early, but on another occasion, they tried once to tell me it was 'after 10'(wasn't there on a Sunday either), while my cell phone clearly showed it was 9:52; how rude. The food is mostly good, but the customer service skill are not there;...

I called to ask them the appropriate way to use a mobile coupon in the drive-through, that I was provided in the app for a free small combo for joining the loyalty program. Here’s how that call went.

Taco John’s: Hello how can I help you

Me: Hi, I have a mobile coupon in the app for a free small combo. How do I redeem this when ordering through the drive through? Just to make sure I’m prepared and know your exact process.

Taco John’s: Hold on just a second starts to hand the phone to another employee where he explains to her “He’s calling about using a mobile coupon or some s*.”

The young lady got on the phone and answered my question without an issue, this young guy needs some training on being respectful and professional in...